Customer Service Specialist

1 week ago Be among the first 25 applicants At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

The Customer Service / Dispatcher role is an integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right technician, to the right call, at the right time.

Customer Service / Dispatcher Benefits | WHAT WE OFFER

Paid Time Off Company Gatherings Recognition & Rewards Positive Team Atmosphere

Customer Service / Dispatcher Responsibilities | WHAT YOU'LL BE DOING

Effectively manage incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Schedule & communicate with technicians to meet customer requirements Assign work orders based on priority to the available workforce Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers

Customer Service / Dispatcher Qualifications | WHAT YOU BRING

Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of customers Excellent communication skills (Bilingualism preferred) Ability to multi-task, prioritize, and manage time effectively ServiceTitan experience preferred Each location is independently owned and operated

Powered by JazzHR

r6VAbPVTAd Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries Internet Publishing Referrals increase your chances of interviewing at Zoom Drain Franchise by 2x Sign in to set job alerts for “Customer Service Specialist” roles.

Netflix House Expression of Interest — FT/PT Crew Member

Scheduling Coordinator, Netflix House - Philadelphia

Customer Service Representative - State Farm Agent Team Member

Philadelphia, PA $45,000.00-$55,000.00 5 months ago Customer Service Representative - State Farm Agent Team Member

Ardmore, PA $40,000.00-$50,000.00 6 months ago Customer Service Representative - State Farm Agent Team Member

King of Prussia, PA $15.00-$18.00 5 months ago Customer Service Representative - State Farm Agent Team Member

Conshohocken, PA $33,000.00-$65,000.00 2 years ago King of Prussia, PA $17.00-$19.00 9 months ago Philadelphia, PA $15.00-$18.75 9 months ago Contact Center Representative - 1st Shift

Customer Service Representative - State Farm Agent Team Member

Wayne, PA $38,000.00-$55,000.00 1 year ago Customer Relations Representative - State Farm Agent Team Member

Hatboro, PA $70,000.00-$90,000.00 2 years ago Fort Washington, PA $20.42-$28.08 6 days ago Customer Service Representative - State Farm Agent Team Member

Warrington, PA $45,000.00-$60,000.00 1 month ago Part Time/Remote - Customer Communication Dispatch II Coordinator

Customer Service Representative - State Farm Agent Team Member

Blackwood, NJ $36,000.00-$50,000.00 5 months ago Philadelphia, PA $15.00-$18.75 6 months ago Newtown Square, PA $41,000.00-$62,000.00 4 weeks ago Customer Service Specialist- Foodservice

Philadelphia, PA $19.00-$19.00 2 months ago Philadelphia, PA $18.72-$18.72 6 months ago Customer Service Center Representative (Call Center)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr