H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager for leadership and development of tax office associates, delivering an outstanding client experience and achieving office growth objectives. Be a knowledgeable resource on tax topics and products for associates. Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns and ensure clients are scheduled properly and conflicts resolved. Lead daily activities to ensure that all tax office associates complete their work on time with attention to quality standards, priorities, and goals. Train and coach associates to execute Service Standards, building an engaging team environment and recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns. Qualifications
Prior experience in customer service, a supervisory/leadership role, or similar. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual continuing education and ability to meet all IRS and applicable state requirements. Proficient in MS Office and computer skills. Ability to work independently with minimal supervision. Customer-centric mindset with resilience and determination. Flexible work schedule and adaptability to business needs. High school diploma or equivalent or higher. Benefits
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at blockbenefits.com. The Community You Will Join
At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections guide how we work together and where everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who support each other’s growth. Equal Opportunity
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager for leadership and development of tax office associates, delivering an outstanding client experience and achieving office growth objectives. Be a knowledgeable resource on tax topics and products for associates. Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns and ensure clients are scheduled properly and conflicts resolved. Lead daily activities to ensure that all tax office associates complete their work on time with attention to quality standards, priorities, and goals. Train and coach associates to execute Service Standards, building an engaging team environment and recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns. Qualifications
Prior experience in customer service, a supervisory/leadership role, or similar. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual continuing education and ability to meet all IRS and applicable state requirements. Proficient in MS Office and computer skills. Ability to work independently with minimal supervision. Customer-centric mindset with resilience and determination. Flexible work schedule and adaptability to business needs. High school diploma or equivalent or higher. Benefits
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at blockbenefits.com. The Community You Will Join
At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections guide how we work together and where everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who support each other’s growth. Equal Opportunity
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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