Sam's Club
Overview
(USA) Tire and Battery Service Advisor at Sam's Club
Base pay range $18.00/hr - $25.00/hr What you’ll do
Be a Team Member: Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians; communicates and develops interpersonal skills for providing safe and efficient customer service. Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality; demonstrates knowledge of Point of Sale systems and in-person selling techniques. Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement; uses handheld technology and systems to make immediate business decisions related to services, safety alerts, product information, and training; adapts to new tools and encourages others to use them. Be an Owner: Communicates equipment, tools, and supplies needs; tracks and monitors returns and special orders; operates cash registers; processes transactions; maintains inventory accuracy; ensures safety and compliance; reports complaints, safety hazards, and problems with products, services, and work areas; completes required documentation; assists members with purchasing decisions and resolves issues. Be a Talent Ambassador: Acts as a brand advocate by valuing the member experience, modeling high-quality service and products, developing and mentoring others, and fostering a respectful, supportive, and team-oriented environment. Complies with company policies, procedures, and standards of ethics and integrity by applying related action plans and open-door policy in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, coworkers, customers, and partners; identifies priorities and deadlines; communicates progress and information; and adapts to change and feedback. Respect the Individual
Embraces differences and creates a workplace where associates feel seen, supported, and connected; fosters a culture of belonging and helps all associates thrive. Works as a team, builds strong relationships, communicates with impact and positivity to motivate and influence. Strengthens the team by mentoring others and recognizing contributions and accomplishments. Act with Integrity
Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values; holds self and others accountable; supports Walmart’s goal of responsible business practices. Acts in a selfless manner; remains humble, self-aware, honest, fair, and transparent. Serve our Customers and Members
Delivers results while putting the customer first; makes decisions based on reliable information and balances short- and long-term priorities. Strive for Excellence
Displays curiosity, takes calculated risks, and demonstrates resilience; drives continuous improvements and is open to new technologies and skills; supports others through change. Benefits and other information
At Sam’s Club, we offer competitive pay and a range of benefits. Examples include health benefits (medical, vision, dental), 401(k) and company-paid life insurance, paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting. Details vary by job classification and length of employment. Some benefits require eligibility and are subject to change. For information about benefits, see One.Walmart at https://one.walmart.com/notices. The hourly wage range for this position is $18.00 to $25.00. The actual hourly rate will meet or exceed applicable minimum wage. Additional compensation in the form of premiums may apply in specific circumstances. Premiums may be based on schedule, facility, season, or work performed. Minimum Qualifications
Valid state-issued driver’s license 18 years of age or older Preferred Qualifications
Auto service industry experience, Retail experience Location
Primary Location: 3410 55Th St Nw, Rochester, MN 55901-0123, United States of America
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Base pay range $18.00/hr - $25.00/hr What you’ll do
Be a Team Member: Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians; communicates and develops interpersonal skills for providing safe and efficient customer service. Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality; demonstrates knowledge of Point of Sale systems and in-person selling techniques. Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement; uses handheld technology and systems to make immediate business decisions related to services, safety alerts, product information, and training; adapts to new tools and encourages others to use them. Be an Owner: Communicates equipment, tools, and supplies needs; tracks and monitors returns and special orders; operates cash registers; processes transactions; maintains inventory accuracy; ensures safety and compliance; reports complaints, safety hazards, and problems with products, services, and work areas; completes required documentation; assists members with purchasing decisions and resolves issues. Be a Talent Ambassador: Acts as a brand advocate by valuing the member experience, modeling high-quality service and products, developing and mentoring others, and fostering a respectful, supportive, and team-oriented environment. Complies with company policies, procedures, and standards of ethics and integrity by applying related action plans and open-door policy in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, coworkers, customers, and partners; identifies priorities and deadlines; communicates progress and information; and adapts to change and feedback. Respect the Individual
Embraces differences and creates a workplace where associates feel seen, supported, and connected; fosters a culture of belonging and helps all associates thrive. Works as a team, builds strong relationships, communicates with impact and positivity to motivate and influence. Strengthens the team by mentoring others and recognizing contributions and accomplishments. Act with Integrity
Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values; holds self and others accountable; supports Walmart’s goal of responsible business practices. Acts in a selfless manner; remains humble, self-aware, honest, fair, and transparent. Serve our Customers and Members
Delivers results while putting the customer first; makes decisions based on reliable information and balances short- and long-term priorities. Strive for Excellence
Displays curiosity, takes calculated risks, and demonstrates resilience; drives continuous improvements and is open to new technologies and skills; supports others through change. Benefits and other information
At Sam’s Club, we offer competitive pay and a range of benefits. Examples include health benefits (medical, vision, dental), 401(k) and company-paid life insurance, paid time off (PTO), parental leave, family care leave, bereavement, jury duty, and voting. Details vary by job classification and length of employment. Some benefits require eligibility and are subject to change. For information about benefits, see One.Walmart at https://one.walmart.com/notices. The hourly wage range for this position is $18.00 to $25.00. The actual hourly rate will meet or exceed applicable minimum wage. Additional compensation in the form of premiums may apply in specific circumstances. Premiums may be based on schedule, facility, season, or work performed. Minimum Qualifications
Valid state-issued driver’s license 18 years of age or older Preferred Qualifications
Auto service industry experience, Retail experience Location
Primary Location: 3410 55Th St Nw, Rochester, MN 55901-0123, United States of America
#J-18808-Ljbffr