Municipality of Anchorage
ADMINISTRATIVE REPRESENTATIVE II (Customer Service Representative II) - Range AM
Municipality of Anchorage, Anchorage, Alaska, United States, 99507
ADMINISTRATIVE REPRESENTATIVE II (Customer Service Representative II) – Range AMEA / 10
Posted 2 days ago. Be among the first 25 applicants.
Open to the general public and any current Municipal employee. This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.
DEPARTMENT:
Finance HOURS OF WORK:
Monday–Friday, 8:00 am–5:00 pm LOCATION:
City Hall – 632 W 6th Ave, 3rd Floor Remote work:
Remote work schedule opportunities may be considered after successful completion of probation, at the discretion of management and with approval of the department head. Not all positions are eligible for remote work per P&P 40‑40.
QUALIFICATIONS:
High school diploma, GED, or equivalent
At least 2 years of customer service experience or equivalent
Satisfactory background check including criminal, education, and employment history at time of hire
Preference will be given to AMEA employees and to individuals who have completed the Alaska Association of Assessing Officers (AAAO) Assessment Administration, Veterans, and National Guard service as outlined in Municipal Personnel Rules 3.30.031 D.
RESPONSIBILITIES:
Serve as primary point of contact for customer service at the front counter, via email, and over the phone.
Perform a full range of office clerical tasks, including initiating customer contact by phone or business letter when pertinent information or documentation is required.
Process address change requests and explain the necessary requirements for real property ownership updates.
Assist the public in understanding requirements for residential, senior citizen/disabled veteran, military service, and widower exemptions.
Maintain, file, copy, and scan all necessary documents for current and historical data.
Receive, date‑stamp, and distribute incoming division mail and route to appropriate department daily.
Provide project support to division supervisors and co‑workers, including retrieving records for public records requests, exemption applications, and organizing records.
Perform other duties as assigned.
EEO/ADA Statement:
The Municipality of Anchorage is an Employer of National Service and complies with Title I of the ADA. For information about reasonable accommodations, contact the ADA Coordinator at 907‑343‑4571.
Background and E‑Verify:
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E‑verify Program. Background checks are required at the time of hire.
For general questions regarding Municipal vacancy announcements or the employment process, contact the Human Resources Department at 907‑343‑4442 (Monday–Friday, 8:00 am–5:00 pm Alaska Standard Time).
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Open to the general public and any current Municipal employee. This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.
DEPARTMENT:
Finance HOURS OF WORK:
Monday–Friday, 8:00 am–5:00 pm LOCATION:
City Hall – 632 W 6th Ave, 3rd Floor Remote work:
Remote work schedule opportunities may be considered after successful completion of probation, at the discretion of management and with approval of the department head. Not all positions are eligible for remote work per P&P 40‑40.
QUALIFICATIONS:
High school diploma, GED, or equivalent
At least 2 years of customer service experience or equivalent
Satisfactory background check including criminal, education, and employment history at time of hire
Preference will be given to AMEA employees and to individuals who have completed the Alaska Association of Assessing Officers (AAAO) Assessment Administration, Veterans, and National Guard service as outlined in Municipal Personnel Rules 3.30.031 D.
RESPONSIBILITIES:
Serve as primary point of contact for customer service at the front counter, via email, and over the phone.
Perform a full range of office clerical tasks, including initiating customer contact by phone or business letter when pertinent information or documentation is required.
Process address change requests and explain the necessary requirements for real property ownership updates.
Assist the public in understanding requirements for residential, senior citizen/disabled veteran, military service, and widower exemptions.
Maintain, file, copy, and scan all necessary documents for current and historical data.
Receive, date‑stamp, and distribute incoming division mail and route to appropriate department daily.
Provide project support to division supervisors and co‑workers, including retrieving records for public records requests, exemption applications, and organizing records.
Perform other duties as assigned.
EEO/ADA Statement:
The Municipality of Anchorage is an Employer of National Service and complies with Title I of the ADA. For information about reasonable accommodations, contact the ADA Coordinator at 907‑343‑4571.
Background and E‑Verify:
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E‑verify Program. Background checks are required at the time of hire.
For general questions regarding Municipal vacancy announcements or the employment process, contact the Human Resources Department at 907‑343‑4442 (Monday–Friday, 8:00 am–5:00 pm Alaska Standard Time).
#J-18808-Ljbffr