Canon U.S.A., Inc.
Client Service II Representative- Mailroom & Shipping
Canon U.S.A., Inc., Newark, New Jersey, us, 07175
Client Service II Representative – Mailroom & Shipping
Location: US-NJ
Company: Canon U.S.A., Inc.
About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.
Your Impact Main Responsibilities
Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
Responsible for communicating and training team in changes to workflow or procedure.
Oversees and manages daily and monthly records on service activity.
Effectively communicates with the client and staff.
Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
Attends cross‑functional trainings to ensure ability to provide coverage when short‑staffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services
Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
Researches and routes unidentified and generic mail.
Receives, logs, delivers and tracks messenger items.
Responds to customer requests.
Performs routine upkeep of equipment.
Records and tracks customer inquiries and fulfillment of requests.
Shipping/Receiving
Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
Hospitality Services
Place name tags on visiting offices and cubicles each day.
Deliver water bottles as needed to offices, cubicles or conference rooms.
Compliance and Working Conditions
Customer‑facing role; requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and related measures.
Full‑time on‑site position; requires presence at assigned office(s)/territory on scheduled work days.
Hourly rate: $17.20 – $23.37 per hour.
About You: The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
Prior experience in a customer service environment.
Good computer skills/technical knowledge.
Ability to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work overtime as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
May require driving between multiple client locations; requires a personal vehicle (valid driver’s license and acceptable driving record).
Ability to lift up to 50 lbs.
Ability to spend extended periods of standing, bending, walking, reaching, and pulling while performing duties.
Company Overview Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., is ranked in the top‑10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. offers a competitive compensation package including medical, dental, vision, 401(k) savings plan, discretionary profit sharing, and many additional benefits.
Legal and EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
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Company: Canon U.S.A., Inc.
About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.
Your Impact Main Responsibilities
Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
Responsible for communicating and training team in changes to workflow or procedure.
Oversees and manages daily and monthly records on service activity.
Effectively communicates with the client and staff.
Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
Attends cross‑functional trainings to ensure ability to provide coverage when short‑staffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services
Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
Researches and routes unidentified and generic mail.
Receives, logs, delivers and tracks messenger items.
Responds to customer requests.
Performs routine upkeep of equipment.
Records and tracks customer inquiries and fulfillment of requests.
Shipping/Receiving
Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
Hospitality Services
Place name tags on visiting offices and cubicles each day.
Deliver water bottles as needed to offices, cubicles or conference rooms.
Compliance and Working Conditions
Customer‑facing role; requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and related measures.
Full‑time on‑site position; requires presence at assigned office(s)/territory on scheduled work days.
Hourly rate: $17.20 – $23.37 per hour.
About You: The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
Prior experience in a customer service environment.
Good computer skills/technical knowledge.
Ability to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work overtime as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
May require driving between multiple client locations; requires a personal vehicle (valid driver’s license and acceptable driving record).
Ability to lift up to 50 lbs.
Ability to spend extended periods of standing, bending, walking, reaching, and pulling while performing duties.
Company Overview Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., is ranked in the top‑10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. offers a competitive compensation package including medical, dental, vision, 401(k) savings plan, discretionary profit sharing, and many additional benefits.
Legal and EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
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