Stryker Corporation
Client Service I Representative- Mailroom
Stryker Corporation, Olympia, Washington, United States
Client Service I Representative - Mailroom
Location: US-DC-Washington
Job ID: 33584 | Type: Full-Time | Openings: 1 | Category: Customer Service/Support
About the Role Responsible for prompt delivery of various on‑site work assignments, providing customer service and ultimately, customer satisfaction.
Your Impact Main Responsibilities
Promptly inform supervisor of potential problems or customer concerns.
Promptly review and respond to management and client requests via emails, phone calls, text messages and verbal.
Strong focus on providing good customer service.
Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Perform duties may include copy/print production, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse, file room / records file services based on assigned location.
Attend cross‑functional trainings to ensure ability to provide coverage when short‑staffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services
Prompt and accurate receiving, sorting, delivery, pick up and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail.
Track courier and accountable items (FedEx, UPS, Certified Mail, etc.).
Research and route unidentified and generic mail.
Receive, log, deliver and track messenger items.
Respond to customer requests.
Perform routine upkeep of equipment.
Record and track customer inquiries and fulfillment of requests.
Shipping/Receiving
Responsible for shipping and receiving incoming and outgoing packages, materials, parts or products and verifying and maintaining records of all shipments.
Receive shipments, count pieces, retain shipment paperwork, follow delivery schedule for incoming shipments and secure customer signatures.
Operate shipping/receiving equipment, respond to customer requests, perform data entry and maintain inventory.
About You: The Skills & Expertise You Bring Please note: this is a customer‑facing role, and requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19.
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
Basic computer skills/technical knowledge.
Ability to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work overtime as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
Ability to lift up to 50 lbs.
Ability to spend extended periods of time standing, bending, walking, reaching and pulling while performing duties.
Anticipated rate: $17.20 - $23.37 hourly.
Company Overview Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business and industrial digital imaging solutions to the United States and Latin America and Caribbean markets. With approximately $28.5 billion in global revenue, its parent company Canon Inc. has ranked in the top 10 for U.S. patents granted for 41 consecutive years.
What We Offer
Competitive compensation and benefits.
Employee referral bonus.
Employee discounts.
Dress for Your Day attire program.
Volunteer opportunities to give back to the local community.
Swag and official merch.
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Employment is at‑will.
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Job ID: 33584 | Type: Full-Time | Openings: 1 | Category: Customer Service/Support
About the Role Responsible for prompt delivery of various on‑site work assignments, providing customer service and ultimately, customer satisfaction.
Your Impact Main Responsibilities
Promptly inform supervisor of potential problems or customer concerns.
Promptly review and respond to management and client requests via emails, phone calls, text messages and verbal.
Strong focus on providing good customer service.
Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Perform duties may include copy/print production, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse, file room / records file services based on assigned location.
Attend cross‑functional trainings to ensure ability to provide coverage when short‑staffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services
Prompt and accurate receiving, sorting, delivery, pick up and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail.
Track courier and accountable items (FedEx, UPS, Certified Mail, etc.).
Research and route unidentified and generic mail.
Receive, log, deliver and track messenger items.
Respond to customer requests.
Perform routine upkeep of equipment.
Record and track customer inquiries and fulfillment of requests.
Shipping/Receiving
Responsible for shipping and receiving incoming and outgoing packages, materials, parts or products and verifying and maintaining records of all shipments.
Receive shipments, count pieces, retain shipment paperwork, follow delivery schedule for incoming shipments and secure customer signatures.
Operate shipping/receiving equipment, respond to customer requests, perform data entry and maintain inventory.
About You: The Skills & Expertise You Bring Please note: this is a customer‑facing role, and requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19.
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
Basic computer skills/technical knowledge.
Ability to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work overtime as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
Ability to lift up to 50 lbs.
Ability to spend extended periods of time standing, bending, walking, reaching and pulling while performing duties.
Anticipated rate: $17.20 - $23.37 hourly.
Company Overview Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business and industrial digital imaging solutions to the United States and Latin America and Caribbean markets. With approximately $28.5 billion in global revenue, its parent company Canon Inc. has ranked in the top 10 for U.S. patents granted for 41 consecutive years.
What We Offer
Competitive compensation and benefits.
Employee referral bonus.
Employee discounts.
Dress for Your Day attire program.
Volunteer opportunities to give back to the local community.
Swag and official merch.
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Employment is at‑will.
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