KION North America
Regional Aftermarket Business Development Manager
KION North America, Summerville, South Carolina, United States, 29485
Overview
Regional Aftermarket Business Development Manager is responsible for aftermarket parts sales management with the assigned territory including dealer contact management, sales strategies, product identification and knowledge, pricing recommendations, market analysis and customer needs analysis. Key contact to the dealer for overall support of customer service efforts from KION North America. Develops and supports tools to educate dealers and customers on the benefits of KION brand aftermarket products and drive dealer improvements. Responsibilities
Manage aftermarket parts sales management activities and dealer development, including the launch of service parts with product (truck) launches to the dealers Ensure dealers can effectively utilize KION tools to purchase parts, maintain their contact data, file warranty and review technical support data Drive knowledge sharing in the dealer network to spread best practices and improve parts and service operations by identifying KPI’s, process improvements and opportunities Deliver sustainable results in challenging situations and balance customer needs with KION business results Develop, maintain and communicate Recommended Spare Parts Lists Provide effective new dealer onboarding within one month of dealer appointment Dealer Sales and Support (Growing revenue) Develop territory management plans to maximize time with customers and enhance purchase levels, monitor customer satisfaction and requests Develop sales strategies, proposals, forecasts and sales presentations for aftermarket sales Provide technical assistance and troubleshooting help to dealers Promote dealer installed options and common commodity purchases through KION Resolve commercial issues including warranty, price discrepancy, and ordering issues Develop and execute marketing plan to drive parts business growth Gather and disseminate competitive intelligence Coordinate with Marketing team to execute an integrated communication plan Utilize digital tools to maintain accurate records of sales calls, customer files and sales activity information Establish and track KPIs for the different aspects of the parts business Participate in the creation and maintenance of required parts resource publications Qualifications
Ability to multi-task and work as part of a team to resolve problems Ability to read material handling equipment technical drawings and parts and service manuals Ability to effectively communicate technical information via telephone, email and internet tools Strong quantitative and analytical skills; ability to solve complex problems Ability to organize and prioritize tasks to ensure timely completion Advanced computer skills, including demonstrated use of email, company ordering software, technical system software and spreadsheet software Strong communication skills (oral and written, telephone/email/in person) Experience using an ERP system (SAP strongly preferred) Bilingual in Spanish and English a plus Ability to travel 60-75% within region BA / BS degree or equivalent work experience (7+ years) in industrial or business management, customer service or related field Previous experience managing parts / after sales and developing and implementing short and long term marketing program within aftermarket sales Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Business Development and Sales Industries: Machinery Manufacturing
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Regional Aftermarket Business Development Manager is responsible for aftermarket parts sales management with the assigned territory including dealer contact management, sales strategies, product identification and knowledge, pricing recommendations, market analysis and customer needs analysis. Key contact to the dealer for overall support of customer service efforts from KION North America. Develops and supports tools to educate dealers and customers on the benefits of KION brand aftermarket products and drive dealer improvements. Responsibilities
Manage aftermarket parts sales management activities and dealer development, including the launch of service parts with product (truck) launches to the dealers Ensure dealers can effectively utilize KION tools to purchase parts, maintain their contact data, file warranty and review technical support data Drive knowledge sharing in the dealer network to spread best practices and improve parts and service operations by identifying KPI’s, process improvements and opportunities Deliver sustainable results in challenging situations and balance customer needs with KION business results Develop, maintain and communicate Recommended Spare Parts Lists Provide effective new dealer onboarding within one month of dealer appointment Dealer Sales and Support (Growing revenue) Develop territory management plans to maximize time with customers and enhance purchase levels, monitor customer satisfaction and requests Develop sales strategies, proposals, forecasts and sales presentations for aftermarket sales Provide technical assistance and troubleshooting help to dealers Promote dealer installed options and common commodity purchases through KION Resolve commercial issues including warranty, price discrepancy, and ordering issues Develop and execute marketing plan to drive parts business growth Gather and disseminate competitive intelligence Coordinate with Marketing team to execute an integrated communication plan Utilize digital tools to maintain accurate records of sales calls, customer files and sales activity information Establish and track KPIs for the different aspects of the parts business Participate in the creation and maintenance of required parts resource publications Qualifications
Ability to multi-task and work as part of a team to resolve problems Ability to read material handling equipment technical drawings and parts and service manuals Ability to effectively communicate technical information via telephone, email and internet tools Strong quantitative and analytical skills; ability to solve complex problems Ability to organize and prioritize tasks to ensure timely completion Advanced computer skills, including demonstrated use of email, company ordering software, technical system software and spreadsheet software Strong communication skills (oral and written, telephone/email/in person) Experience using an ERP system (SAP strongly preferred) Bilingual in Spanish and English a plus Ability to travel 60-75% within region BA / BS degree or equivalent work experience (7+ years) in industrial or business management, customer service or related field Previous experience managing parts / after sales and developing and implementing short and long term marketing program within aftermarket sales Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Business Development and Sales Industries: Machinery Manufacturing
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