The Dollywood Company
Rides Maintenance Manager - Dollywood Parks & Resorts - Exempt
The Dollywood Company, Pigeon Forge, Tennessee, us, 37868
Rides Maintenance Manager - Dollywood Parks & Resorts - Exempt
Location: Knoxville, TN
Salary: $100,000.00 – $130,000.00
Posted: 1 week ago
Job Summary At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. We are seeking a Rides Maintenance Manager who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
Responsibilities
Assist in the development, implementation, and monitoring of expense and inventory control programs for Ride Maintenance team
Assist in developing, implementing and monitoring procedures for the required and preventative maintenance of a specified area of rides and attractions
Prepare for and conduct P&L reviews, working with Finance in advance to adjust items as needed.
Assist in the evaluation, planning and facilitation of capital needs across department
Assist in the planning and completion of the annual budget for the department
Ensure leaders and technicians are promoting a positive working relationship with the parks’ operating teams, other support teams and our Guests by effectively communicating work order status and progress
Manage and develop the Ride Maintenance Foremen to assist in budget management, project planning, direct report accountability and setting/meeting project due dates
Balance weekly work hours with both time in the office planning, budgeting, completing bills, payments and other paperwork, 60-70% of time per week and 30-40% engaged with the team, properties, committees, development and projects with the flexibility to work evenings and weekends as needed and respond to emergency park and/or operating needs
Oversee and ensure appropriate maintenance for a specified section of rides, walkways/hardscapes, and related utility infrastructure outside of day-to-day operating needs
Ensure all work conforms to all applicable rules, regulations and codes
Ensure work order system/TMA/Park Pulse is effective by tracking repair expenses, closing out work orders timely and increasing the overall effectiveness of the work order system/TMA/Park Pulse. Use it as a tool to improve uptime and run reports for staff meetings
Implement and monitor compliance with the Dollywood Company Safety Program and procedures
Ensure training of new and returning hosts, resulting in understanding and compliance to their safety responsibilities and the Dollywood Company Safety Program
Update job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Timely assessment and response to needed improvements in employee morale. Continuous coaching, evaluation, supervision, development, and if necessary, discipline of direct reports. Demonstrate servant leadership style through verbal and written communications, through personal actions showing that I am a positive team member who cares for and supports Dollywood Hosts
Trained and knowledgeable to manage with flex leadership. Recognize and resolve conflicts in a timely manner. Encourages and promotes teamwork
Development and implementation of capital, expenses, and PER projects ensuring all are completed on time
Assist in developing or updating annual operational plans for the Ride Maintenance Team (operating procedures, annual safety training, evaluations, job descriptions and policies and procedures). Implement and monitor to achieve annual objectives and support strategic objectives
Organize and lead meetings effectively and timely
Monitor operations and resolve problems as Rides Person in charge of Ride Maintenance
Perform additional duties and make decisions as requested by the senior management
Train and ensure that staff comply with Accounting Procedures
Respected professional representative for the Dollywood Company on approved committees and/or boards
Education & Experience Required
Must be 21 years of age or older
High school diploma or equivalent required. A college degree is preferred
Solid knowledge of hydraulic, electrical, pneumatic, mechanical and common industry practices
Minimum of 5 years of experience of successful Maintenance Management
NAARSO or AIMS certification of Level 1 or higher preferred
Experience selecting, training, coaching and evaluating at least 3 direct reports required
Computer literacy and working knowledge of word processing and spreadsheet software
Understanding of basic budgeting and accounting practices and at least 5 years’ direct experience tracking and administrating maintenance budgets
Intermediate computer skills including working knowledge of Microsoft applications
Successful completion of post-employment drug screen and background check
Valid driver’s license and state required auto insurance
Knowledge, Skills, & Abilities
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self‑motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co‑workers
Must be productive in a fast‑paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to operate/drive a company vehicle with valid TN driver’s license and insurance
Able to work comfortably at heights up to 60 ft
Able to lift up to 25 lbs
Equal Opportunity Employer The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing; Entertainment Providers
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Salary: $100,000.00 – $130,000.00
Posted: 1 week ago
Job Summary At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. We are seeking a Rides Maintenance Manager who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
Responsibilities
Assist in the development, implementation, and monitoring of expense and inventory control programs for Ride Maintenance team
Assist in developing, implementing and monitoring procedures for the required and preventative maintenance of a specified area of rides and attractions
Prepare for and conduct P&L reviews, working with Finance in advance to adjust items as needed.
Assist in the evaluation, planning and facilitation of capital needs across department
Assist in the planning and completion of the annual budget for the department
Ensure leaders and technicians are promoting a positive working relationship with the parks’ operating teams, other support teams and our Guests by effectively communicating work order status and progress
Manage and develop the Ride Maintenance Foremen to assist in budget management, project planning, direct report accountability and setting/meeting project due dates
Balance weekly work hours with both time in the office planning, budgeting, completing bills, payments and other paperwork, 60-70% of time per week and 30-40% engaged with the team, properties, committees, development and projects with the flexibility to work evenings and weekends as needed and respond to emergency park and/or operating needs
Oversee and ensure appropriate maintenance for a specified section of rides, walkways/hardscapes, and related utility infrastructure outside of day-to-day operating needs
Ensure all work conforms to all applicable rules, regulations and codes
Ensure work order system/TMA/Park Pulse is effective by tracking repair expenses, closing out work orders timely and increasing the overall effectiveness of the work order system/TMA/Park Pulse. Use it as a tool to improve uptime and run reports for staff meetings
Implement and monitor compliance with the Dollywood Company Safety Program and procedures
Ensure training of new and returning hosts, resulting in understanding and compliance to their safety responsibilities and the Dollywood Company Safety Program
Update job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Timely assessment and response to needed improvements in employee morale. Continuous coaching, evaluation, supervision, development, and if necessary, discipline of direct reports. Demonstrate servant leadership style through verbal and written communications, through personal actions showing that I am a positive team member who cares for and supports Dollywood Hosts
Trained and knowledgeable to manage with flex leadership. Recognize and resolve conflicts in a timely manner. Encourages and promotes teamwork
Development and implementation of capital, expenses, and PER projects ensuring all are completed on time
Assist in developing or updating annual operational plans for the Ride Maintenance Team (operating procedures, annual safety training, evaluations, job descriptions and policies and procedures). Implement and monitor to achieve annual objectives and support strategic objectives
Organize and lead meetings effectively and timely
Monitor operations and resolve problems as Rides Person in charge of Ride Maintenance
Perform additional duties and make decisions as requested by the senior management
Train and ensure that staff comply with Accounting Procedures
Respected professional representative for the Dollywood Company on approved committees and/or boards
Education & Experience Required
Must be 21 years of age or older
High school diploma or equivalent required. A college degree is preferred
Solid knowledge of hydraulic, electrical, pneumatic, mechanical and common industry practices
Minimum of 5 years of experience of successful Maintenance Management
NAARSO or AIMS certification of Level 1 or higher preferred
Experience selecting, training, coaching and evaluating at least 3 direct reports required
Computer literacy and working knowledge of word processing and spreadsheet software
Understanding of basic budgeting and accounting practices and at least 5 years’ direct experience tracking and administrating maintenance budgets
Intermediate computer skills including working knowledge of Microsoft applications
Successful completion of post-employment drug screen and background check
Valid driver’s license and state required auto insurance
Knowledge, Skills, & Abilities
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self‑motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co‑workers
Must be productive in a fast‑paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to operate/drive a company vehicle with valid TN driver’s license and insurance
Able to work comfortably at heights up to 60 ft
Able to lift up to 25 lbs
Equal Opportunity Employer The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing; Entertainment Providers
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