Alila Hotels
Front Office Host – Full Time | Luxury Hospitality | Alila Napa Valley
Alila Hotels, Napa, California, United States, 94559
Front Office Host – Full Time | Luxury Hospitality | Alila Napa Valley
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Organization: Alila Napa Valley
Summary
At Hyatt, we believe our guests choose us because of our caring and attentive associates who are passionate about delivering exceptional service and meaningful experiences. At Alila Napa Valley, a Forbes-rated luxury resort nestled in the heart of wine country, we are seeking a Front Office Host to join our team. At Alila Napa Valley, our Front Office Hosts play a key role in creating a warm, personalized guest experience from arrival to departure. This position offers the opportunity to build foundational skills in luxury hospitality while supporting the daily operations of the front desk. You’ll be part of a team that values genuine connection, thoughtful service, and attention to detail. If you’re passionabout hospitality and ready to grow in a Forbes-rated luxury setting, we’d love to hear from you.
Why Work With Us
Competitive salary and benefits package
Paid time off from date of hire
Medical, dental, and vision insurance
12 free nights at Hyatt hotels worldwide + colleague rates
$1,000 annual wellness/education reimbursement
A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate
Be part of a team committed to delivering personalized, elevated service in one of Napa Valley’s most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Responsibilities
Welcome guests and assist with check-in/check-out procedures
Respond to guest inquiries and requests in person and over the phone with professionalism and care
Share accurate information about resort amenities, services, and local attractions
Maintain a clean, organized, and inviting front desk area
Collaborate with other departments to ensure timely guest service
Support front office procedures including billing and administrative tasks
Provide concierge-level assistance when needed
Be flexible with scheduling, including mornings, evenings, weekends, and holidays
View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.
Qualifications
One year previous experience in front desk or guest services in luxury hospitality preferred
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Positive, professional attitude and commitment to exceptional service
Willingness to learn and grow within a luxury hospitality setting
Physical Requirements
Ability to stand for extended periods and move throughout the property.
Capable of lifting, pushing, or pulling up to 25 pounds as needed.
Frequent use of computer systems, phones, and standard office equipment.
Must be able to work indoors in a front‑of‑house environment with constant guest interaction.
Be part of a team that delivers elevated, personalized service in one of Napa Valley’s most tranquil and sophisticated destinations. If you're ready to lead with heart and hospitality, we’re ready for you.
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
Organization: Alila Napa Valley
Summary
At Hyatt, we believe our guests choose us because of our caring and attentive associates who are passionate about delivering exceptional service and meaningful experiences. At Alila Napa Valley, a Forbes-rated luxury resort nestled in the heart of wine country, we are seeking a Front Office Host to join our team. At Alila Napa Valley, our Front Office Hosts play a key role in creating a warm, personalized guest experience from arrival to departure. This position offers the opportunity to build foundational skills in luxury hospitality while supporting the daily operations of the front desk. You’ll be part of a team that values genuine connection, thoughtful service, and attention to detail. If you’re passionabout hospitality and ready to grow in a Forbes-rated luxury setting, we’d love to hear from you.
Why Work With Us
Competitive salary and benefits package
Paid time off from date of hire
Medical, dental, and vision insurance
12 free nights at Hyatt hotels worldwide + colleague rates
$1,000 annual wellness/education reimbursement
A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate
Be part of a team committed to delivering personalized, elevated service in one of Napa Valley’s most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Responsibilities
Welcome guests and assist with check-in/check-out procedures
Respond to guest inquiries and requests in person and over the phone with professionalism and care
Share accurate information about resort amenities, services, and local attractions
Maintain a clean, organized, and inviting front desk area
Collaborate with other departments to ensure timely guest service
Support front office procedures including billing and administrative tasks
Provide concierge-level assistance when needed
Be flexible with scheduling, including mornings, evenings, weekends, and holidays
View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.
Qualifications
One year previous experience in front desk or guest services in luxury hospitality preferred
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Positive, professional attitude and commitment to exceptional service
Willingness to learn and grow within a luxury hospitality setting
Physical Requirements
Ability to stand for extended periods and move throughout the property.
Capable of lifting, pushing, or pulling up to 25 pounds as needed.
Frequent use of computer systems, phones, and standard office equipment.
Must be able to work indoors in a front‑of‑house environment with constant guest interaction.
Be part of a team that delivers elevated, personalized service in one of Napa Valley’s most tranquil and sophisticated destinations. If you're ready to lead with heart and hospitality, we’re ready for you.
#J-18808-Ljbffr