UC Davis Health Informatics
Patient Services Representative 3
UC Davis Health Informatics, Sacramento, California, United States, 95828
Overview
Base pay range: $29.46/hr - $36.63/hr This posting includes a transfer/promotional opportunity for UCD/UCDHS Employees. Applications from current UCD/UCDHS employees will be considered first. Applications from the public/external candidates may be considered if an internal candidate is not selected as the most qualified applicant. Apply By Date: 11/9/2025 by 11:59pm. Responsibilities
The incumbent is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position performs front office support for the department/clinical team for which it is assigned. 50% - Coordination of Medical Office Services 50% - Additional Job Functions Qualifications
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position: High School / GED equivalent or related work experience Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures (medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.) Ability to accomplish a variety of concurrent assignments, organize, prioritize and complete within a designated time frame; adapt to changing workload Problem solving skills to independently define problems, identify resources, create viable solutions and implement resolution Decision making skills to independently exercise delegated authority and know when to seek assistance Interpersonal skills to interact effectively with co-workers, patients and the public with patience, courtesy and professionalism Ability to take incoming patient calls in a fast-paced, high-volume clinic Proficiency with computer systems for functions including email, spreadsheets, word processing, scheduling, template maintenance, and management of demographic and insurance information; typing skills for timely and accurate input Writing skills with proper English grammar, spelling and punctuation Bookkeeping skills to maintain accurate patient financial records, prepare related reports, balance cash box and deposits Organizing skills to establish priorities and maintain effectiveness in a high-volume environment Filing skills to maintain logs and files; knowledge of medical records laws, confidentiality and HIPAA In-depth knowledge of health care insurance systems (e.g., Medi-Cal, MediCare, HMO, PPO, etc.) to obtain/track authorizations, coordinate referrals, and explain provisions to patients Knowledge of ICD-10, CPT and HCPCS coding guidelines Experience with medical office procedures (terminology, appointments, records, insurance verification, billing, etc.) Preferred Qualifications
Three (3) years of customer service and/or call center experience Recent experience with EMR such as EPIC (In Basket and Work Queues) Billing, authorizations, referrals, medical terminology, and comprehensive insurance plans experience Recent experience in outpatient medical office Experience in front office for a clinic, physician or health insurance company processing referrals or authorizations Experience in the specialty of the hiring outpatient clinic Knowledge of UC Davis policies or ability to learn Understanding of University requisition systems for ordering supplies and medical records Key Responsibilities
50% Coordinating Medical Office Services 50% Other Job Functions Department Overview
This position is located at the Midtown GI/Hepatology Ambulatory Clinic. The Midtown GI Clinic provides services for complex GI and liver diseases. This position processes referrals and authorizations for GI procedures and continuation of care. It is part of the Centralized GI Unit supporting multiple sites. Position Information
Salary or Pay Range: $29.46 - $36.63 Salary Frequency: Hourly Salary Grade: 266 UC Job Title: MED OFC SVC CRD 3 UC Job Code: 009214 Number of Positions: 1 Appointment Type: Staff: Career Percentage of Time: 100% Shift: 0830 to 1730 Location: Midtown Ambulatory Care Center (HSP122) Union Representation: EX-Patient Care Technical Benefits Eligible: Yes This position is 100% on-site Benefits
UC Davis offers a comprehensive benefits package. Details available on the Benefits Summary for UC Davis Health Employees and UC Davis Employees pages. Optional union-related benefits and standard disclosures apply. Physical Demands
Standing, occasional up to 3 hours Walking, occasional up to 3 hours Sitting, continuous 6 to 8+ hours Light lifting/carrying 0-25 lbs, occasional up to 3 hours Pushing/Pulling 0-25 lbs, occasional up to 3 hours Bending/Stooping, occasional up to 3 hours Squatting/Kneeling, occasional up to 3 hours Twisting, occasional up to 3 hours Reaching overhead, occasional up to 3 hours Keyboard use/repetitive motion, frequent 3 to 6 hours Mental Demands
Sustained attention and concentration, frequent 3 to 6 hours Complex problem solving/reasoning, occasional up to 3 hours Organize & prioritize, frequent 3 to 6 hours Communication skills, frequent 3 to 6 hours Numerical skills, occasional up to 3 hours Constant interaction, frequent 3 to 6 hours Customer/patient contact, frequent 3 to 6 hours Multiple concurrent tasks, frequent 3 to 6 hours Work Environment
UC Davis is a smoke and tobacco-free campus. Must be willing to work variable days/hours/locations as required. Special Requirements
This is a critical position; employment is contingent upon background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment This position is designated as a mandated reporter under CANRA; employment contingent on policy compliance Misconduct Disclosure: Final candidate must disclose certain misconduct-related information as required by policy. Culture of Opportunity and Belonging
UC Davis is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. See Anti-Discrimination Policy for details.
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Base pay range: $29.46/hr - $36.63/hr This posting includes a transfer/promotional opportunity for UCD/UCDHS Employees. Applications from current UCD/UCDHS employees will be considered first. Applications from the public/external candidates may be considered if an internal candidate is not selected as the most qualified applicant. Apply By Date: 11/9/2025 by 11:59pm. Responsibilities
The incumbent is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position performs front office support for the department/clinical team for which it is assigned. 50% - Coordination of Medical Office Services 50% - Additional Job Functions Qualifications
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position: High School / GED equivalent or related work experience Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures (medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.) Ability to accomplish a variety of concurrent assignments, organize, prioritize and complete within a designated time frame; adapt to changing workload Problem solving skills to independently define problems, identify resources, create viable solutions and implement resolution Decision making skills to independently exercise delegated authority and know when to seek assistance Interpersonal skills to interact effectively with co-workers, patients and the public with patience, courtesy and professionalism Ability to take incoming patient calls in a fast-paced, high-volume clinic Proficiency with computer systems for functions including email, spreadsheets, word processing, scheduling, template maintenance, and management of demographic and insurance information; typing skills for timely and accurate input Writing skills with proper English grammar, spelling and punctuation Bookkeeping skills to maintain accurate patient financial records, prepare related reports, balance cash box and deposits Organizing skills to establish priorities and maintain effectiveness in a high-volume environment Filing skills to maintain logs and files; knowledge of medical records laws, confidentiality and HIPAA In-depth knowledge of health care insurance systems (e.g., Medi-Cal, MediCare, HMO, PPO, etc.) to obtain/track authorizations, coordinate referrals, and explain provisions to patients Knowledge of ICD-10, CPT and HCPCS coding guidelines Experience with medical office procedures (terminology, appointments, records, insurance verification, billing, etc.) Preferred Qualifications
Three (3) years of customer service and/or call center experience Recent experience with EMR such as EPIC (In Basket and Work Queues) Billing, authorizations, referrals, medical terminology, and comprehensive insurance plans experience Recent experience in outpatient medical office Experience in front office for a clinic, physician or health insurance company processing referrals or authorizations Experience in the specialty of the hiring outpatient clinic Knowledge of UC Davis policies or ability to learn Understanding of University requisition systems for ordering supplies and medical records Key Responsibilities
50% Coordinating Medical Office Services 50% Other Job Functions Department Overview
This position is located at the Midtown GI/Hepatology Ambulatory Clinic. The Midtown GI Clinic provides services for complex GI and liver diseases. This position processes referrals and authorizations for GI procedures and continuation of care. It is part of the Centralized GI Unit supporting multiple sites. Position Information
Salary or Pay Range: $29.46 - $36.63 Salary Frequency: Hourly Salary Grade: 266 UC Job Title: MED OFC SVC CRD 3 UC Job Code: 009214 Number of Positions: 1 Appointment Type: Staff: Career Percentage of Time: 100% Shift: 0830 to 1730 Location: Midtown Ambulatory Care Center (HSP122) Union Representation: EX-Patient Care Technical Benefits Eligible: Yes This position is 100% on-site Benefits
UC Davis offers a comprehensive benefits package. Details available on the Benefits Summary for UC Davis Health Employees and UC Davis Employees pages. Optional union-related benefits and standard disclosures apply. Physical Demands
Standing, occasional up to 3 hours Walking, occasional up to 3 hours Sitting, continuous 6 to 8+ hours Light lifting/carrying 0-25 lbs, occasional up to 3 hours Pushing/Pulling 0-25 lbs, occasional up to 3 hours Bending/Stooping, occasional up to 3 hours Squatting/Kneeling, occasional up to 3 hours Twisting, occasional up to 3 hours Reaching overhead, occasional up to 3 hours Keyboard use/repetitive motion, frequent 3 to 6 hours Mental Demands
Sustained attention and concentration, frequent 3 to 6 hours Complex problem solving/reasoning, occasional up to 3 hours Organize & prioritize, frequent 3 to 6 hours Communication skills, frequent 3 to 6 hours Numerical skills, occasional up to 3 hours Constant interaction, frequent 3 to 6 hours Customer/patient contact, frequent 3 to 6 hours Multiple concurrent tasks, frequent 3 to 6 hours Work Environment
UC Davis is a smoke and tobacco-free campus. Must be willing to work variable days/hours/locations as required. Special Requirements
This is a critical position; employment is contingent upon background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment This position is designated as a mandated reporter under CANRA; employment contingent on policy compliance Misconduct Disclosure: Final candidate must disclose certain misconduct-related information as required by policy. Culture of Opportunity and Belonging
UC Davis is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. See Anti-Discrimination Policy for details.
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