Hilton Worldwide, Inc.
Front Office Manager - Waldorf Astoria New York
Hilton Worldwide, Inc., Rochester, New York, United States
Front Office Manager - Waldorf Astoria New York
Job Number: HOT0C10S
Work Locations The Waldorf Astoria - New York 301 Park Avenue New York 10022
After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership.
Classification:
Full-Time
Shift:
Various – must be available weekdays, weekends, and holidays.
Pay Rate:
The annual salary range for this role is $70,000 - $85,000 based on applicable and specialized experience and location.
A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Responsibilities
Manage all Front Office operations to include guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitor and develop team member performance to include supervision, scheduling, counseling and evaluations, and recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Ensure compliance with Company standards.
Meet and greet guests and respond to inquiries, requests and issues in a timely, friendly and efficient manner and resolve concerns.
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Complete audit procedures as needed.
Recruit, interview and train team members.
Qualifications
Hospitality – We are passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We are leaders in our industry and in our communities.
Teamwork – We are team players in everything we do.
Ownership – We are the owners of our actions and decisions.
Urgency – We operate with a sense of urgency and discipline.
Quality, Productivity, Customer Focus.
Benefits
Access to pay when you need it through DailyPay.
Medical Insurance Coverage for you and your family.
Mental health resources including Employee Assistance Program.
Best-in-Class Paid Time Off (PTO).
Go Hilton travel program: 100 nights of discounted travel.
Parental leave to support new parents.
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
401(k) plan and company match to help save for your retirement.
Hilton Shares – Employee stock purchase program (ESPP) at a 15% discount.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.
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Work Locations The Waldorf Astoria - New York 301 Park Avenue New York 10022
After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership.
Classification:
Full-Time
Shift:
Various – must be available weekdays, weekends, and holidays.
Pay Rate:
The annual salary range for this role is $70,000 - $85,000 based on applicable and specialized experience and location.
A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Responsibilities
Manage all Front Office operations to include guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Monitor and develop team member performance to include supervision, scheduling, counseling and evaluations, and recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Ensure compliance with Company standards.
Meet and greet guests and respond to inquiries, requests and issues in a timely, friendly and efficient manner and resolve concerns.
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Complete audit procedures as needed.
Recruit, interview and train team members.
Qualifications
Hospitality – We are passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We are leaders in our industry and in our communities.
Teamwork – We are team players in everything we do.
Ownership – We are the owners of our actions and decisions.
Urgency – We operate with a sense of urgency and discipline.
Quality, Productivity, Customer Focus.
Benefits
Access to pay when you need it through DailyPay.
Medical Insurance Coverage for you and your family.
Mental health resources including Employee Assistance Program.
Best-in-Class Paid Time Off (PTO).
Go Hilton travel program: 100 nights of discounted travel.
Parental leave to support new parents.
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
401(k) plan and company match to help save for your retirement.
Hilton Shares – Employee stock purchase program (ESPP) at a 15% discount.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.
#J-18808-Ljbffr