Customer Service Representative

The customer service representative will be responsible for answering client inquiries, providing product information, and helping customers by being informative, empathetic, and eager to quickly resolve issues. Must be willing to listen, learn, and address customer concerns effectively. Customer Service Job Duties and Responsibilities Deliver excellent customer care by assessing needs and providing accurate solutions, troubleshooting, or guidance for a positive experience Manage incoming calls, emails, chats, and interactive voice response systems Follow all customer service procedures and policies Strive to meet and exceed personal and team goals Record, organize, and file customer interactions and account updates Upsell products or services when appropriate Schedule callbacks and appointments to resolve customer issues Requirements

Previous experience in customer support, client services, sales, or related fields Excellent communication skills across phone and digital platforms Basic computer skills and experience Ability to multitask effectively Strong time management and prioritization skills Active listening skills and ability to relay information clearly Customer-focused attitude to ensure positive experiences and resolutions

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