Third Party CS
The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address any customer inquiries effectively.
Customer Service Job Duties and Responsibilities
Deliver excellent customer care by assessing customer needs and providing appropriate solutions, troubleshooting, or guidance for a positive experience
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Learn and adhere to all customer service procedures and policies
Strive to meet and exceed personal and team goals
Record, organize, and file customer interactions and account changes
Upsell products or services when appropriate
Schedule callbacks and appointments to resolve customer needs
Requirements
Previous experience in customer support, client services, sales, or related fields Excellent communication skills across phone and digital platforms Basic computer skills and experience Ability to multitask effectively Strong time management and prioritization skills Active listening skills and the ability to relay information clearly Customer-focused attitude for positive interactions and resolutions This job posting appears active and does not indicate it is expired.
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Previous experience in customer support, client services, sales, or related fields Excellent communication skills across phone and digital platforms Basic computer skills and experience Ability to multitask effectively Strong time management and prioritization skills Active listening skills and the ability to relay information clearly Customer-focused attitude for positive interactions and resolutions This job posting appears active and does not indicate it is expired.
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