Third Party CS
The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to quickly resolve issues. Must be willing to listen, learn, and address any customer concerns.
Customer Service Job Duties and Responsibilities
Deliver excellent customer care by assessing customer needs and providing appropriate solutions, troubleshooting, or guidance for a positive experience.
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
Learn and adhere to all customer service procedures and policies.
Strive to meet and exceed personal and team targets.
Record, organize, and file customer interactions and account changes.
Upsell products or services when appropriate.
Schedule callbacks and appointments to resolve customer needs.
Requirements
Previous experience in customer support, client services, sales, or related fields. Excellent communication skills over the phone and other platforms. Basic computer skills and experience. Ability to multitask effectively. Strong time management and prioritization skills. Active listening skills, ability to relay information, and address questions or concerns. Customer-focused attitude to ensure positive experiences and resolutions. Note: The mention of health insurance, retirement plans, upward mobility, flexible hours, and remote work options are benefits and opportunities associated with the role, not minimum requirements.
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Previous experience in customer support, client services, sales, or related fields. Excellent communication skills over the phone and other platforms. Basic computer skills and experience. Ability to multitask effectively. Strong time management and prioritization skills. Active listening skills, ability to relay information, and address questions or concerns. Customer-focused attitude to ensure positive experiences and resolutions. Note: The mention of health insurance, retirement plans, upward mobility, flexible hours, and remote work options are benefits and opportunities associated with the role, not minimum requirements.
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