Customer Service Representative

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address customer concerns effectively. Customer Service Job Duties and Responsibilities Deliver excellent customer care by assessing customer needs and providing accurate responses, troubleshooting, or guidance for a positive experience Handle incoming calls, emails, chats, and interactive voice response systems Learn and adhere to all customer service procedures and policies Strive to meet and exceed personal and team targets Record, organize, and file customer interactions and account updates Upsell when appropriate Schedule callbacks and appointments to resolve customer issues Requirements

Previous experience in customer support, client services, sales, or related fields Excellent communication skills over phone and digital platforms Basic computer proficiency Ability to multitask effectively Strong time management and prioritization skills Active listening skills, with the ability to relay information clearly and answer questions or concerns Customer-focused attitude to ensure positive experiences and resolutions

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