Genworth
Employer Industry: Insurance and Financial Services
Why consider this job opportunity:
Salary up to $110,900
Opportunity to participate in an incentive plan with a target earning opportunity of 10% of base compensation
Comprehensive healthcare coverage and multiple 401(k) savings plan options
Generous paid time off, including 12 paid holidays and volunteer time off
Support for employee wellness, including gym membership reimbursement and mental health services
Work in a supportive and inclusive environment that values diversity and community engagement
What to Expect (Job Responsibilities):
Manage a team of 12-15 Customer Service Representatives (CSRs) to deliver exceptional phone and transaction-based customer service
Oversee call center operations, setting performance metrics and ensuring achievement through effective management
Provide coaching and feedback to team members, identifying development opportunities for personal and professional growth
Drive accountability and motivate the team to meet and exceed service goals, enhancing overall productivity
Act as a point of contact for escalated situations, offering feedback and identifying process improvements to enhance customer experience
What is Required (Qualifications):
Demonstrated ability to build and lead a motivated team, providing guidance and direction
Excellent collaboration and communication skills, both verbal and written
Proven ability to analyze data and understand trends related to inventory, capacity, and service levels
Effective coaching and feedback skills
Minimum of 4 years of prior leadership experience
How to Stand Out (Preferred Qualifications):
Bachelor's Degree or prior leadership experience in a contact center environment, specifically in a claims contact center
LOMA, AHIP, or other Insurance Industry designation
#Insurance #CustomerService #Leadership #CareerOpportunity #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $110,900
Opportunity to participate in an incentive plan with a target earning opportunity of 10% of base compensation
Comprehensive healthcare coverage and multiple 401(k) savings plan options
Generous paid time off, including 12 paid holidays and volunteer time off
Support for employee wellness, including gym membership reimbursement and mental health services
Work in a supportive and inclusive environment that values diversity and community engagement
What to Expect (Job Responsibilities):
Manage a team of 12-15 Customer Service Representatives (CSRs) to deliver exceptional phone and transaction-based customer service
Oversee call center operations, setting performance metrics and ensuring achievement through effective management
Provide coaching and feedback to team members, identifying development opportunities for personal and professional growth
Drive accountability and motivate the team to meet and exceed service goals, enhancing overall productivity
Act as a point of contact for escalated situations, offering feedback and identifying process improvements to enhance customer experience
What is Required (Qualifications):
Demonstrated ability to build and lead a motivated team, providing guidance and direction
Excellent collaboration and communication skills, both verbal and written
Proven ability to analyze data and understand trends related to inventory, capacity, and service levels
Effective coaching and feedback skills
Minimum of 4 years of prior leadership experience
How to Stand Out (Preferred Qualifications):
Bachelor's Degree or prior leadership experience in a contact center environment, specifically in a claims contact center
LOMA, AHIP, or other Insurance Industry designation
#Insurance #CustomerService #Leadership #CareerOpportunity #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr