KPMG US
ServiceNow Engineer – Platform Operations
KPMG US, Raleigh, North Carolina, United States, 27601
Overview
ServiceNow Engineer – Platform Operations at KPMG US. This is a hybrid work opportunity within the Digital Nexus technology organization.
Responsibilities
Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions
Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features
Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices
Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team
Manage platform health, monitoring performance, and maintaining integration points
Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions
Qualifications
Minimum three years of recent practical experience developing, and supporting ServiceNow in an enterprise environment
Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) are preferred
Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, ITOM, HRSD, SecOps, IRM, and more); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API)
Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment
Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or SecOps) is preferred
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity
Compliance and Benefits
KPMG LLP and its affiliates and subsidiaries comply with all local/state regulations regarding displaying salary ranges. Offered salary is determined based on various factors.
KPMG offers a comprehensive compensation and benefits package, including medical and dental plans, vision, disability and life insurance, 401(k), and well-being benefits. Personal Time Off and observed company holidays are provided where applicable.
KPMG is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other protected status.
Locations mentioned (e.g., Raleigh, NC; Holly Springs, NC; Raleigh-Durham-Chapel Hill Area) reflect where similar roles or opportunities have been posted. No sponsorship information is included beyond what is stated above.
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Responsibilities
Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions
Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features
Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices
Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team
Manage platform health, monitoring performance, and maintaining integration points
Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions
Qualifications
Minimum three years of recent practical experience developing, and supporting ServiceNow in an enterprise environment
Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) are preferred
Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, ITOM, HRSD, SecOps, IRM, and more); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API)
Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment
Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or SecOps) is preferred
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity
Compliance and Benefits
KPMG LLP and its affiliates and subsidiaries comply with all local/state regulations regarding displaying salary ranges. Offered salary is determined based on various factors.
KPMG offers a comprehensive compensation and benefits package, including medical and dental plans, vision, disability and life insurance, 401(k), and well-being benefits. Personal Time Off and observed company holidays are provided where applicable.
KPMG is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other protected status.
Locations mentioned (e.g., Raleigh, NC; Holly Springs, NC; Raleigh-Durham-Chapel Hill Area) reflect where similar roles or opportunities have been posted. No sponsorship information is included beyond what is stated above.
#J-18808-Ljbffr