H&R Block
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Team Leader
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H&R Block Our Company We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. A Typical Day... Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.
It would be even better if you also had... Multi-unit people management experience in the retail, restaurant, banking, or other related industry 2+ years as a Tax Professional What you'll bring to the team... Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules and ensure accurate timekeeping and overtime management Prepare tax returns, as required Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns Your Expertise Prior experience working in a customer service, shift leader, or similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns) Annual completion of continuing education and ability to meet all other IRS and applicable state requirements Computer proficient with the ability to use MS Office Demonstrated ability to work independently with minimal supervision Passionate, determined and resilient with a customer-centric mindset Able to work a flexible work schedule and flexibility in work assignments based on business needs High school diploma / equivalent or higher Why work for us Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at www.blockbenefits.com. The Community You Will Join If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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Team Leader
role at
H&R Block Our Company We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. A Typical Day... Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.
It would be even better if you also had... Multi-unit people management experience in the retail, restaurant, banking, or other related industry 2+ years as a Tax Professional What you'll bring to the team... Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules and ensure accurate timekeeping and overtime management Prepare tax returns, as required Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns Your Expertise Prior experience working in a customer service, shift leader, or similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns) Annual completion of continuing education and ability to meet all other IRS and applicable state requirements Computer proficient with the ability to use MS Office Demonstrated ability to work independently with minimal supervision Passionate, determined and resilient with a customer-centric mindset Able to work a flexible work schedule and flexibility in work assignments based on business needs High school diploma / equivalent or higher Why work for us Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at www.blockbenefits.com. The Community You Will Join If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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