H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block .
What you’ll do As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives. You’ll also be a knowledgeable resource on tax topics and products for associates.
Responsibilities
Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement
Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
Serve as a point of contact for onsite escalated client service concerns
Ensure clients are scheduled properly and conflicts are resolved
Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize outstanding contributions
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules and ensure accurate timekeeping and overtime management
Prepare tax returns, as required
Conduct timely performance reviews and partner with Associate Relations Center to resolve issues and address performance concerns
Your Expertise
Prior experience working in a customer service, shift leader, or similar role
Experience supervising or managing people
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
Annual completion of continuing education and ability to meet all IRS and applicable state requirements
Computer proficient with the ability to use MS Office
Demonstrated ability to work independently with minimal supervision
Passionate, determined and resilient with a customer-centric mindset
Able to work a flexible work schedule and adapt to business needs
High school diploma or equivalent or higher
Why work for us At H&R Block, we invest in our people by committing to their total well-being. Our benefits help associates plan for health, wellbeing and financial wellness needs.
Employee Assistance Program with Health Advocate
BetterYou wellbeing program to help you build healthy habits
Neurodiversity and caregiver support available
Discounts on everyday items and services
Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility may apply)
Check all available benefits at www.blockbenefits.com
The Community You Will Join We remain committed to building a Connected Culture — trust, care, and connections in how we work together so everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be in an exceptional work environment recognized on Best Companies lists, surrounded by colleagues who help each other grow.
H&R Block is an equal opportunity employer and celebrates diversity in the workplace.
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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Team Leader
role at
H&R Block .
What you’ll do As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives. You’ll also be a knowledgeable resource on tax topics and products for associates.
Responsibilities
Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement
Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
Serve as a point of contact for onsite escalated client service concerns
Ensure clients are scheduled properly and conflicts are resolved
Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize outstanding contributions
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules and ensure accurate timekeeping and overtime management
Prepare tax returns, as required
Conduct timely performance reviews and partner with Associate Relations Center to resolve issues and address performance concerns
Your Expertise
Prior experience working in a customer service, shift leader, or similar role
Experience supervising or managing people
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
Annual completion of continuing education and ability to meet all IRS and applicable state requirements
Computer proficient with the ability to use MS Office
Demonstrated ability to work independently with minimal supervision
Passionate, determined and resilient with a customer-centric mindset
Able to work a flexible work schedule and adapt to business needs
High school diploma or equivalent or higher
Why work for us At H&R Block, we invest in our people by committing to their total well-being. Our benefits help associates plan for health, wellbeing and financial wellness needs.
Employee Assistance Program with Health Advocate
BetterYou wellbeing program to help you build healthy habits
Neurodiversity and caregiver support available
Discounts on everyday items and services
Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility may apply)
Check all available benefits at www.blockbenefits.com
The Community You Will Join We remain committed to building a Connected Culture — trust, care, and connections in how we work together so everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be in an exceptional work environment recognized on Best Companies lists, surrounded by colleagues who help each other grow.
H&R Block is an equal opportunity employer and celebrates diversity in the workplace.
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr