H&R Block
Overview
Multi-Unit Team Leader at H&R Block: lead three tax offices, drive client experience and growth. Prior tax preparation experience is not required. Responsibilities
Provide leadership over three H&R Block tax offices; oversee customer-centric teams to accelerate seasonal tax business. Front-line manager responsible for leadership and development of associates; deliver outstanding client experience and achieve office growth objectives for three offices. Start with a flexible part-time schedule in fall; transition to full-time January–April, including evening and weekend hours as needed; in-person role. Lead daily team meetings, create associate work schedules, manage timekeeping and labor across all offices. Travel between offices as required; prepare tax returns as needed after completing Income Tax Course or Tax Knowledge Assessment. What you\'ll bring
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders. Partner with District General Manager to create and implement growth plans and client targets; develop local partnerships and community involvement. Assist DGM in recruiting and interviewing candidates for tax office positions. Conduct timely performance reviews; address performance concerns with Associate Relations Center. Build an engaging team environment across offices; train and coach associates; recognize contributions. Lead daily team meetings and communicate essential information to tax office associates. Travel between offices as required; ensure accurate timekeeping and labor management. Prepare tax returns as needed after training. Your Expertise
People management experience with ability to grow and develop associates. Aptitude for growth plan execution and leading a growth-focused culture. Strong decision-making and judgment; ability to work in fast-paced environment with minimal supervision. Interpersonal and communication skills; customer-centric mindset. Computer proficiency with MS Office. Bachelor’s degree or high school diploma with equivalent experience. Successful completion of H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Why work for us
We invest in our people with benefits to support health, wellbeing, and financial wellness. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou. Neurodiversity and caregiver support; discounts on everyday items and services. Medical Coverage, 401k, Employee Stock Purchase Plan where eligible. The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help everyone belong. We offer an exceptional work environment recognized on Best Companies lists and collaboration across teams. Equal Opportunity
H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
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Multi-Unit Team Leader at H&R Block: lead three tax offices, drive client experience and growth. Prior tax preparation experience is not required. Responsibilities
Provide leadership over three H&R Block tax offices; oversee customer-centric teams to accelerate seasonal tax business. Front-line manager responsible for leadership and development of associates; deliver outstanding client experience and achieve office growth objectives for three offices. Start with a flexible part-time schedule in fall; transition to full-time January–April, including evening and weekend hours as needed; in-person role. Lead daily team meetings, create associate work schedules, manage timekeeping and labor across all offices. Travel between offices as required; prepare tax returns as needed after completing Income Tax Course or Tax Knowledge Assessment. What you\'ll bring
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders. Partner with District General Manager to create and implement growth plans and client targets; develop local partnerships and community involvement. Assist DGM in recruiting and interviewing candidates for tax office positions. Conduct timely performance reviews; address performance concerns with Associate Relations Center. Build an engaging team environment across offices; train and coach associates; recognize contributions. Lead daily team meetings and communicate essential information to tax office associates. Travel between offices as required; ensure accurate timekeeping and labor management. Prepare tax returns as needed after training. Your Expertise
People management experience with ability to grow and develop associates. Aptitude for growth plan execution and leading a growth-focused culture. Strong decision-making and judgment; ability to work in fast-paced environment with minimal supervision. Interpersonal and communication skills; customer-centric mindset. Computer proficiency with MS Office. Bachelor’s degree or high school diploma with equivalent experience. Successful completion of H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Why work for us
We invest in our people with benefits to support health, wellbeing, and financial wellness. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou. Neurodiversity and caregiver support; discounts on everyday items and services. Medical Coverage, 401k, Employee Stock Purchase Plan where eligible. The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help everyone belong. We offer an exceptional work environment recognized on Best Companies lists and collaboration across teams. Equal Opportunity
H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
#J-18808-Ljbffr