Sam’s Club
Service Advisor
Base Pay Range
$18.00/hr – $25.00/hr
Position Summary Position Summary...What you’ll do...Be a Team Member.
Responsibilities
Be a Team Member: Collaborates with team members to fulfill sales and service requests, educates other associates on tools, tasks, resources, and mentors new technicians, communicates and develops interpersonal skills for providing safe and efficient customer service.
Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications and seasonality, demonstrates knowledge of Point of Sale systems, phone and in‑person selling techniques.
Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.
Be an Owner: Communicates equipment tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory audit safety and compliance standards, reports TBC complaints, safety hazards and problems with products, services and work areas, completes paperwork logs and other required documentation, ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns.
Be a Talent Ambassador: Being a brand advocate by valuing the member’s experience in the TBC area and modeling high‑quality service and products, developing influencing and inspiring others for working in a style that is respectful, supportive and team‑oriented, understanding the roadblocks and assisting in training team members.
Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change, difficulties and feedback.
Respect the Individual: Embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent.
Respect the Individual: Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence.
Respect the Individual: Strengthens the team by helping developing and mentoring others, recognizes others contributions and accomplishments.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
Act with Integrity: Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.
Serve our Customers and Members: Delivers results while putting the customer first.
Serve our Customers and Members: Makes decisions based on reliable information, balances short and long‑term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience.
Strive for Excellence: Drives continuous improvements, is open to and uses new technologies and skills and supports others through change.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry, Retail Experience.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Retail
Location 7175 Spring Mountain Rd, Las Vegas, NV 89117‑3819, United States of America
Additional Information Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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Position Summary Position Summary...What you’ll do...Be a Team Member.
Responsibilities
Be a Team Member: Collaborates with team members to fulfill sales and service requests, educates other associates on tools, tasks, resources, and mentors new technicians, communicates and develops interpersonal skills for providing safe and efficient customer service.
Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications and seasonality, demonstrates knowledge of Point of Sale systems, phone and in‑person selling techniques.
Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.
Be an Owner: Communicates equipment tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory audit safety and compliance standards, reports TBC complaints, safety hazards and problems with products, services and work areas, completes paperwork logs and other required documentation, ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns.
Be a Talent Ambassador: Being a brand advocate by valuing the member’s experience in the TBC area and modeling high‑quality service and products, developing influencing and inspiring others for working in a style that is respectful, supportive and team‑oriented, understanding the roadblocks and assisting in training team members.
Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change, difficulties and feedback.
Respect the Individual: Embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent.
Respect the Individual: Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence.
Respect the Individual: Strengthens the team by helping developing and mentoring others, recognizes others contributions and accomplishments.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
Act with Integrity: Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.
Serve our Customers and Members: Delivers results while putting the customer first.
Serve our Customers and Members: Makes decisions based on reliable information, balances short and long‑term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience.
Strive for Excellence: Drives continuous improvements, is open to and uses new technologies and skills and supports others through change.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry, Retail Experience.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Retail
Location 7175 Spring Mountain Rd, Las Vegas, NV 89117‑3819, United States of America
Additional Information Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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