H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business with a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. As a Team Leader, you’ll lead a customer-centric team of associates, accelerate seasonal tax business by managing a single H&R Block tax office, and deliver an outstanding client experience while achieving office growth objectives. Responsibilities
Provide leadership and development of tax office associates; serve as the front-line manager to deliver an outstanding client experience and achieve office growth objectives. Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as the point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved. Lead daily activities to ensure tax office associates complete work on time with attention to quality, priorities, and goals; train and coach associates to meet service standards. Lead daily team meetings and communicate essential information; create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns as required and conduct timely performance reviews; partner with Associate Relations Center to address performance concerns. Qualifications
Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people. 2+ years as a Tax Professional; completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office; ability to work independently with minimal supervision. Flexible work schedule and assignments based on business needs; high school diploma or equivalent or higher. Benefits
Wellbeing program, BetterYou, and health, wellbeing, and financial wellness offerings. Employee Assistance Program with Health Advocate; neurodiversity and caregiver support; various discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. The Community You Will Join
H&R Block remains committed to a Connected Culture where trust, care, and connections help everyone belong. You will be in an exceptional work environment recognized on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer and values diversity in the workplace. If you’re looking to make an impact, H&R Block is the place for you. Legal
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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Join to apply for the
Team Leader
role at
H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business with a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. As a Team Leader, you’ll lead a customer-centric team of associates, accelerate seasonal tax business by managing a single H&R Block tax office, and deliver an outstanding client experience while achieving office growth objectives. Responsibilities
Provide leadership and development of tax office associates; serve as the front-line manager to deliver an outstanding client experience and achieve office growth objectives. Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as the point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved. Lead daily activities to ensure tax office associates complete work on time with attention to quality, priorities, and goals; train and coach associates to meet service standards. Lead daily team meetings and communicate essential information; create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns as required and conduct timely performance reviews; partner with Associate Relations Center to address performance concerns. Qualifications
Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people. 2+ years as a Tax Professional; completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office; ability to work independently with minimal supervision. Flexible work schedule and assignments based on business needs; high school diploma or equivalent or higher. Benefits
Wellbeing program, BetterYou, and health, wellbeing, and financial wellness offerings. Employee Assistance Program with Health Advocate; neurodiversity and caregiver support; various discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. The Community You Will Join
H&R Block remains committed to a Connected Culture where trust, care, and connections help everyone belong. You will be in an exceptional work environment recognized on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer and values diversity in the workplace. If you’re looking to make an impact, H&R Block is the place for you. Legal
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr