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Sam’s Club

(USA) Tire and Battery Service Advisor

Sam’s Club, Franklin, Tennessee, us, 37068

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At Sam’s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Base pay range $19.00/hr - $26.00/hr

The hourly wage range for this position is $19.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Responsibilities

Be a Team Member – Collaborates with team members to fulfill sales and service requests, educates other associates on tools, tasks, resources, and mentors new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.

Be an Expert – Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications and seasonality, and Point of Sale systems, phone, and in‑person selling techniques.

Be a Techie – Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement using handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.

Be an Owner – Communicates equipment, tools and supplies needs to TBC lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, maintains accurate inventory audit safety and compliance standards, reports TBC complaints, safety hazards and problems with products, services and work areas, completes paperwork logs and other required documentation, ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns.

Be a Talent Ambassador – Valuing the member experience in the TBC area, modeling high quality service and products, developing influencing and inspiring others for working in a style that is respectful, supportive and team oriented, understanding the roadblocks and assisting in training team members.

Act with Integrity – Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.

Serve our Customers and Members – Delivers results while putting the customer first, makes decisions based on reliable information, balances short and long‑term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Strive for Excellence – Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Minimum Qualifications

Valid state‑issued driver’s license.

18 years of age or older.

Preferred Qualifications

Auto service industry experience.

Retail experience.

Primary Location: 3070 Mallory Ln, Franklin, TN 37067‑8304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Seniority level Entry level

Employment type Full‑time

Job function Other – Retail

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