EY
ServiceNow -Enterprise Service Management (ESM) Manager - Tech Consulting - Open
EY, Secaucus, New Jersey, us, 07094
ServiceNow Enterprise Service Management (ESM) Manager – Tech Consulting – Open Location
EY is looking for a ServiceNow ESM Manager to lead transformation teams and deliver business value across enterprise and global business services. The role is remote based with regular travel to meet client needs.
Key Responsibilities
Lead ServiceNow transformation workstreams and ensure delivery of processes and solutions.
Track deliverable completion and project status, aligning with performance objectives.
Participate in client working sessions, leading workstreams from planning through execution and closure.
Interact with business stakeholders to evaluate models, processes, and operations and translate requirements into technical specifications.
Analyze new technology solutions to ensure they meet business requirements and collaborate with technical teams to design system architecture.
Skills & Attributes For Success
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants and developers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen, fact‑based decision making, and conflict resolution.
Provide guidance and industry leading practice expertise for ServiceNow ESM/GBS process implementations.
Lead client process design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including status reporting, budgets, and risk logs.
Support pre‑sales efforts and create high quality deliverables.
Qualifications
Bachelor’s degree in Computer Science, Information Systems Management, Engineering or related discipline.
4‑6 years of ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two additional ServiceNow certifications (e.g., HR Service Delivery, Customer Service Management, Field Service Management).
5+ years of consulting experience in a Big 4 or equivalent firm.
Strong soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Valid driver’s license.
Ability to travel to meet client needs.
Desirable Certifications & Experience
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience.
Experience with ServiceNow AI solutions (Now Assist, Agentic, AI Control Tower).
Compensation & Benefits Base salary range for this role in the United States is $142,600 to $261,500. Additional benefits include medical and dental coverage, pension and 401(k) plans, and paid time off. EY offers a flexible hybrid work model and a inclusive culture of global teamwork.
How to Apply EY accepts applications for this position on an ongoing basis. Apply today to shape your future with confidence.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
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Key Responsibilities
Lead ServiceNow transformation workstreams and ensure delivery of processes and solutions.
Track deliverable completion and project status, aligning with performance objectives.
Participate in client working sessions, leading workstreams from planning through execution and closure.
Interact with business stakeholders to evaluate models, processes, and operations and translate requirements into technical specifications.
Analyze new technology solutions to ensure they meet business requirements and collaborate with technical teams to design system architecture.
Skills & Attributes For Success
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants and developers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen, fact‑based decision making, and conflict resolution.
Provide guidance and industry leading practice expertise for ServiceNow ESM/GBS process implementations.
Lead client process design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including status reporting, budgets, and risk logs.
Support pre‑sales efforts and create high quality deliverables.
Qualifications
Bachelor’s degree in Computer Science, Information Systems Management, Engineering or related discipline.
4‑6 years of ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two additional ServiceNow certifications (e.g., HR Service Delivery, Customer Service Management, Field Service Management).
5+ years of consulting experience in a Big 4 or equivalent firm.
Strong soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Valid driver’s license.
Ability to travel to meet client needs.
Desirable Certifications & Experience
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience.
Experience with ServiceNow AI solutions (Now Assist, Agentic, AI Control Tower).
Compensation & Benefits Base salary range for this role in the United States is $142,600 to $261,500. Additional benefits include medical and dental coverage, pension and 401(k) plans, and paid time off. EY offers a flexible hybrid work model and a inclusive culture of global teamwork.
How to Apply EY accepts applications for this position on an ongoing basis. Apply today to shape your future with confidence.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
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