GE Vernova
Aero Gas Power Customer Service Leader
GE Vernova, California, Missouri, United States, 65018
3 days ago Be among the first 25 applicants
Job Description Summary Come and join our powerful, unified force with the energy to change the world. GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?
Our Customer Service Leader Serve as the liaison between internal and external organizations and for assigned customers, own the customer relationship, and contribute to overall business strategy.
What you’ll do
Foster and develop strong relationships with customers as the single point of contact for customers
Manage customer communication and relationships
Responsible for customer portfolio and growth with ability to analyze and resolve customer's request
Establish contact to provide on-going technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GEV/Customer reviews to review existing and new GE VERNOVA with a focus on LM (Aero) Model products/services that could provide value for the customer
Oversee GEV warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE Vernova
Develop outage scope/communicating scope to FieldCore/GEV
Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
Manage the Outage process and processing of Change Orders
Lead direction for all emergent/forced outage resolution
Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
Responsible for all P&L for assigned customer base including invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE VERNOVA network
Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions /contract requirements such as LD/Bonus structure.
Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
Manage Digital and Total plant solutions agreements and coordinate with functional groups.
Qualifications/Requirements
Bachelor’s Degree from an accredited University or College (or a High School Diploma / GED with an additional 5 years of experience in power generation industry OR an Associate's degree with 8+ years of experience in a power generation industry)
Minimum of 3+ years of experience within the power plant /or contract performance management /and Technical Field Outage management expertise.
Eligibility Requirements
Willingness and ability to travel up to 40% of the time.
National (within USA) relocation is offered as needed unless located in an adjacent 1-2 state of Arizona to be considered.
No immigratory or visa services and sponsorship will be offered.
Desired Characteristics
Experience planning and executing outages in ITR organization.
Strong leadership, project management experiences
P&L financial, and commercial skills
Team leader in a dynamic, energetic and proactive environment
Experience working with customer leadership teams
Demonstrated communication & organizational skills
Strong networking abilities to gain technical credibility from key stakeholders
About Us GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce.
Inclusion & Diversity At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an
inclusive
culture , where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.
Learn more .
For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $119,600 - $199,400 USD Annual. This position is also eligible for a performance bonus.
Benefits Available To You
Health benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided Yes (This is a remote position)
This posting is expected to remain open for at least seven days after it was posted on November 07, 2025.
#J-18808-Ljbffr
Job Description Summary Come and join our powerful, unified force with the energy to change the world. GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?
Our Customer Service Leader Serve as the liaison between internal and external organizations and for assigned customers, own the customer relationship, and contribute to overall business strategy.
What you’ll do
Foster and develop strong relationships with customers as the single point of contact for customers
Manage customer communication and relationships
Responsible for customer portfolio and growth with ability to analyze and resolve customer's request
Establish contact to provide on-going technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GEV/Customer reviews to review existing and new GE VERNOVA with a focus on LM (Aero) Model products/services that could provide value for the customer
Oversee GEV warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE Vernova
Develop outage scope/communicating scope to FieldCore/GEV
Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
Manage the Outage process and processing of Change Orders
Lead direction for all emergent/forced outage resolution
Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
Responsible for all P&L for assigned customer base including invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE VERNOVA network
Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions /contract requirements such as LD/Bonus structure.
Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
Manage Digital and Total plant solutions agreements and coordinate with functional groups.
Qualifications/Requirements
Bachelor’s Degree from an accredited University or College (or a High School Diploma / GED with an additional 5 years of experience in power generation industry OR an Associate's degree with 8+ years of experience in a power generation industry)
Minimum of 3+ years of experience within the power plant /or contract performance management /and Technical Field Outage management expertise.
Eligibility Requirements
Willingness and ability to travel up to 40% of the time.
National (within USA) relocation is offered as needed unless located in an adjacent 1-2 state of Arizona to be considered.
No immigratory or visa services and sponsorship will be offered.
Desired Characteristics
Experience planning and executing outages in ITR organization.
Strong leadership, project management experiences
P&L financial, and commercial skills
Team leader in a dynamic, energetic and proactive environment
Experience working with customer leadership teams
Demonstrated communication & organizational skills
Strong networking abilities to gain technical credibility from key stakeholders
About Us GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce.
Inclusion & Diversity At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an
inclusive
culture , where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.
Learn more .
For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $119,600 - $199,400 USD Annual. This position is also eligible for a performance bonus.
Benefits Available To You
Health benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided Yes (This is a remote position)
This posting is expected to remain open for at least seven days after it was posted on November 07, 2025.
#J-18808-Ljbffr