GE Vernova
Aero Gas Power Customer Service Leader – GE Vernova
Join GE Vernova as the Customer Service Leader and be part of a unified, energetic team that drives reliable, affordable, and sustainable energy.
Job Description Summary Come and join our powerful, unified force with the energy to change the world. GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
What you’ll do
Foster and develop strong relationships with customers as the single point of contact
Manage customer communication and relationships
Own the customer portfolio and grow with the ability to analyze and resolve customer requests
Provide ongoing technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GEV/Customer reviews focused on LM (Aero) Model products/services that could provide value for the customer
Oversee GEV warranty and applicable commercial considerations including concessions to balance maximum benefits for the customer and GE Vernova
Develop outage scope and communicate scope to FieldCore/GEV
Plan and manage outage/non-outage parts with quotes and parts orders
Manage the outage process and processing of change orders
Lead direction for all emergent/forced outage resolution and execute pre/outage milestones
Own P&L for the assigned customer base, including invoicing, credit memo processing, and on-site repairs and component repairs performed in GRS
Lead contract leadership and fulfillment, including understanding terms and conditions and bonus structure \ Sell flow-type services including parts, FieldCore, lease engine from opportunity identification to sales conversion
Manage digital and total plant solutions agreements and coordinate with functional groups
Qualifications & Requirements
Bachelor’s Degree from an accredited university or College (or a High School Diploma / GED with an additional 5 years of experience in power generation industry) OR an Associate’s degree with 8+ years of experience in a power generation industry
Minimum of 3+ years of experience within the power plant or contract performance management and Technical Field Outage management expertise
Eligibility
Willingness and ability to travel up to 40% of the time.
National relocation is offered as needed unless located in an adjacent 1-2 state of Arizona to be considered.
No immigration or visa services and sponsorship will be offered.
Desired Characteristics
Experience planning and executing outages in ITR organization.
Strong leadership and project management experiences.
P&L financial and commercial skills.
Team leader in a dynamic, energetic and proactive environment.
Experience working with customer leadership teams.
Demonstrated communication and organizational skills.
Strong networking abilities to gain technical credibility from key stakeholders.
Inclusion & Diversity At GE Vernova, we create an inclusive culture where everyone feels empowered, respected, and belongs.
The base pay range for this position is $119,600–$199,400 USD annually, with performance bonus potential and geographic differential. The position will remain open until at least 11/14/2025.
Benefits
Robust health, dental, vision, and prescription drug coverage; 24/7 nurse-based resources; Health Coach; Employee Assistance Program.
401(k) retirement savings with company match and retirement contributions.
Tuition assistance; adoption assistance paid parental leave; disability insurance; life insurance; paid time off.
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity, age, disability, protected veteran status or other characteristics protected by law. Applicants must be legally authorized to work in the United States. Employment offers are contingent upon drug screening as applicable.
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Job Description Summary Come and join our powerful, unified force with the energy to change the world. GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
What you’ll do
Foster and develop strong relationships with customers as the single point of contact
Manage customer communication and relationships
Own the customer portfolio and grow with the ability to analyze and resolve customer requests
Provide ongoing technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GEV/Customer reviews focused on LM (Aero) Model products/services that could provide value for the customer
Oversee GEV warranty and applicable commercial considerations including concessions to balance maximum benefits for the customer and GE Vernova
Develop outage scope and communicate scope to FieldCore/GEV
Plan and manage outage/non-outage parts with quotes and parts orders
Manage the outage process and processing of change orders
Lead direction for all emergent/forced outage resolution and execute pre/outage milestones
Own P&L for the assigned customer base, including invoicing, credit memo processing, and on-site repairs and component repairs performed in GRS
Lead contract leadership and fulfillment, including understanding terms and conditions and bonus structure \ Sell flow-type services including parts, FieldCore, lease engine from opportunity identification to sales conversion
Manage digital and total plant solutions agreements and coordinate with functional groups
Qualifications & Requirements
Bachelor’s Degree from an accredited university or College (or a High School Diploma / GED with an additional 5 years of experience in power generation industry) OR an Associate’s degree with 8+ years of experience in a power generation industry
Minimum of 3+ years of experience within the power plant or contract performance management and Technical Field Outage management expertise
Eligibility
Willingness and ability to travel up to 40% of the time.
National relocation is offered as needed unless located in an adjacent 1-2 state of Arizona to be considered.
No immigration or visa services and sponsorship will be offered.
Desired Characteristics
Experience planning and executing outages in ITR organization.
Strong leadership and project management experiences.
P&L financial and commercial skills.
Team leader in a dynamic, energetic and proactive environment.
Experience working with customer leadership teams.
Demonstrated communication and organizational skills.
Strong networking abilities to gain technical credibility from key stakeholders.
Inclusion & Diversity At GE Vernova, we create an inclusive culture where everyone feels empowered, respected, and belongs.
The base pay range for this position is $119,600–$199,400 USD annually, with performance bonus potential and geographic differential. The position will remain open until at least 11/14/2025.
Benefits
Robust health, dental, vision, and prescription drug coverage; 24/7 nurse-based resources; Health Coach; Employee Assistance Program.
401(k) retirement savings with company match and retirement contributions.
Tuition assistance; adoption assistance paid parental leave; disability insurance; life insurance; paid time off.
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity, age, disability, protected veteran status or other characteristics protected by law. Applicants must be legally authorized to work in the United States. Employment offers are contingent upon drug screening as applicable.
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