GE Vernova
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Aero Gas Power Customer Service Leader
role at
GE Vernova
Job Description Summary Come and join our powerful, unified force with the energy to change the world. GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world? Our Customer Service Leader will serve as the liaison between internal/external organizations and assigned customers, own the customer relationship, and contribute to the overall business strategy.
Job Description
Foster and develop strong relationships with customers as the single point of contact for customers
Manage customer communication and relationships
Responsible for customer portfolio and growth with ability to analyze and resolve customer's request
Establish contact to provide on‑going technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GEV/Customer reviews to review existing and new GE VERNOVA with a focus on LM (Aero) Model products/services that could provide value for the customer
Oversee GEV warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE Vernova
Develop outage scope/communicating scope to FieldCore/GEV
Responsible for outage/non‑outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
Manage the Outage process and processing of Change Orders
Lead direction for all emergent/forced outage resolution
Lead wing to wing outage execution via organizing pre‑outage, post‑outage and outage milestone meetings to deliver desired outcomes.
Responsible for all P&L for assigned customer base including invoicing/credit memo processing and for On‑Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE VERNOVA network
Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions/contract requirements such as LD/Bonus structure.
Selling all flow‑type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
Manage Digital and Total plant solutions agreements and coordinate with functional groups.
Qualifications / Requirements
Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 5 years of experience in power generation industry OR-Associates degree with 8+ years of experience in a power generation industry)
Minimum of 3+ years of experience within the power plant /or contract performance management /and Technical Field Outage management expertise.
Eligibility Requirements
Willingness and ability to travel up to 40% of the time.
National (within USA) relocation is offered as needed unless located in an adjacent 1–2 state of Arizona to be considered.
No immigratory or visa services and sponsorship will be offered.
Desired Characteristics
Experience planning and executing outages in ITR organization.
Strong leadership, project management experiences
P&L financial, and commercial skills
Team leader in a dynamic, energetic and proactive environment
Experience working with customer leadership teams
Demonstrated communication & organizational skills
Strong networking abilities to gain technical credibility from key stakeholders
Pay and Benefits For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $119,600 - $199,400 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a performance bonus. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
Benefits Available to You: GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com). Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements. A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today. GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
Inclusion & Diversity At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.
Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e
Equal Opportunity Employer GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This posting is expected to remain open for at least seven days after it was posted on November 07, 2025.
#J-18808-Ljbffr
Aero Gas Power Customer Service Leader
role at
GE Vernova
Job Description Summary Come and join our powerful, unified force with the energy to change the world. GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world? Our Customer Service Leader will serve as the liaison between internal/external organizations and assigned customers, own the customer relationship, and contribute to the overall business strategy.
Job Description
Foster and develop strong relationships with customers as the single point of contact for customers
Manage customer communication and relationships
Responsible for customer portfolio and growth with ability to analyze and resolve customer's request
Establish contact to provide on‑going technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GEV/Customer reviews to review existing and new GE VERNOVA with a focus on LM (Aero) Model products/services that could provide value for the customer
Oversee GEV warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE Vernova
Develop outage scope/communicating scope to FieldCore/GEV
Responsible for outage/non‑outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
Manage the Outage process and processing of Change Orders
Lead direction for all emergent/forced outage resolution
Lead wing to wing outage execution via organizing pre‑outage, post‑outage and outage milestone meetings to deliver desired outcomes.
Responsible for all P&L for assigned customer base including invoicing/credit memo processing and for On‑Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE VERNOVA network
Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions/contract requirements such as LD/Bonus structure.
Selling all flow‑type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
Manage Digital and Total plant solutions agreements and coordinate with functional groups.
Qualifications / Requirements
Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 5 years of experience in power generation industry OR-Associates degree with 8+ years of experience in a power generation industry)
Minimum of 3+ years of experience within the power plant /or contract performance management /and Technical Field Outage management expertise.
Eligibility Requirements
Willingness and ability to travel up to 40% of the time.
National (within USA) relocation is offered as needed unless located in an adjacent 1–2 state of Arizona to be considered.
No immigratory or visa services and sponsorship will be offered.
Desired Characteristics
Experience planning and executing outages in ITR organization.
Strong leadership, project management experiences
P&L financial, and commercial skills
Team leader in a dynamic, energetic and proactive environment
Experience working with customer leadership teams
Demonstrated communication & organizational skills
Strong networking abilities to gain technical credibility from key stakeholders
Pay and Benefits For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $119,600 - $199,400 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a performance bonus. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
Benefits Available to You: GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com). Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements. A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today. GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
Inclusion & Diversity At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.
Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e
Equal Opportunity Employer GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This posting is expected to remain open for at least seven days after it was posted on November 07, 2025.
#J-18808-Ljbffr