Ross Stores, Inc.
Overview
Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Ross delivers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.
Values and Culture As part of our team, you will experience:
Success – We pursue excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve hard problems and find the right solution.
Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of our community.
Our corporate headquarters are in Dublin, CA with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store and for the general operations and supervision of the Store when acting as Manager on Duty. Duties include opening and closing the Store, supervising Associates, maintaining a friendly, easy-to-shop environment, ensuring proper merchandise presentation and a clean work area, and executing and supervising Company operational processes.
Essential Functions Maintaining Safe & Secure Environments
Safety is the number one priority.
Maintain awareness on the sales floor and promptly correct or report unsafe conditions.
Secure the building, including entrance/exit control, EAS device checks, cash office, and armored carrier pickup.
Remove clutter and maintain clear egress to emergency exits.
Ensure customer safety, accident prevention, reporting, and emergency procedures.
Test fire alarm systems and respond to after‑hours alarms when requested.
Customer Service
Treat all customers, Associates, and leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times.
Recognize Associates using Company recognition programs.
Personal and Store Brand
Represent and support the Company brand at all times.
Maintain a professional appearance in accordance with the Dress Code.
Keep all store areas clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensure recovery, sizing and markdowns follow Company standards.
Handle merchandise receipt and processing with urgency.
Maintain cleanliness and organization of stockrooms.
Place merchandise on the sales floor when processed.
Secure and process back‑stock per Company policy.
Comply with monthly presentation guidelines.
Conduct floor moves, promotional signing, and re‑wraps as needed.
Loss Prevention
Comply with the Loss Prevention Awareness Program and maintain a strong floor presence.
Demonstrate integrity, safeguard confidential information, and protect cash and merchandise.
Maintain the PVM system and conduct “Code 50” package inspections.
Execute Company Best Practices to maximize productivity.
Front End Supervision and Operations
Train and coach Associates on cash registers, shortage control policies, and front‑end procedures.
Manage line pace, energy, and presence to expedite customer wait time.
Control Retail Associates’ break schedules for backups, lunches, and breaks.
Ensure equipment is working and supplies are adequate.
Expedite go‑backs, tagging, and ticketing for security compliance.
Teach “Scan and Bag” best practice and ensure salability of merchandise.
Fitting Rooms
Maintain and clean fitting rooms.
Audit and account for garment tags.
Ensure go‑back compliance—ticket, scan, nub, and tag merchandise.
Administrative Duties as Assigned by Store Manager
Conduct cash pulls and bank deposits in line with Company policy.
Oversee front‑end controls during refunds, purchase approvals, and cash handling.
Manage payroll administration including punch edits, scheduling compliance, and payroll reporting.
Perform additional duties as assigned by the Store Manager.
Competencies
Manage work processes.
Business acumen.
Plan, align, & prioritize.
Build talent.
Collaborate.
Lead by example.
Communicate effectively.
Ensure accountability & execution.
Qualifications and Special Skills Required
Excellent verbal communication.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Basic mathematical calculations for retail use.
Working evenings and weekends.
Physical Requirements / ADA
Use all store equipment, including PDTs, registers, and PC.
Spend up to 100 % of work time standing, walking, and moving around the Store.
Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Occasionally push, pull, and lift more than 25 lbs.
Use janitorial equipment, rolling racks, ladders, and other supplies.
Stockroom shifts may require pushing, pulling, and lifting more than 20 lbs.
Supervisory Responsibilities Retail Associates and Stockroom Leads (where applicable).
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be comprehensive or all‑inclusive. Contents are subject to change at management's discretion.
Equal Employment Opportunity Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and related conditions), veteran status, martial or registered domestic partnership status, medical conditions, genetic characteristics, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
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Values and Culture As part of our team, you will experience:
Success – We pursue excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve hard problems and find the right solution.
Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of our community.
Our corporate headquarters are in Dublin, CA with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store and for the general operations and supervision of the Store when acting as Manager on Duty. Duties include opening and closing the Store, supervising Associates, maintaining a friendly, easy-to-shop environment, ensuring proper merchandise presentation and a clean work area, and executing and supervising Company operational processes.
Essential Functions Maintaining Safe & Secure Environments
Safety is the number one priority.
Maintain awareness on the sales floor and promptly correct or report unsafe conditions.
Secure the building, including entrance/exit control, EAS device checks, cash office, and armored carrier pickup.
Remove clutter and maintain clear egress to emergency exits.
Ensure customer safety, accident prevention, reporting, and emergency procedures.
Test fire alarm systems and respond to after‑hours alarms when requested.
Customer Service
Treat all customers, Associates, and leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times.
Recognize Associates using Company recognition programs.
Personal and Store Brand
Represent and support the Company brand at all times.
Maintain a professional appearance in accordance with the Dress Code.
Keep all store areas clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensure recovery, sizing and markdowns follow Company standards.
Handle merchandise receipt and processing with urgency.
Maintain cleanliness and organization of stockrooms.
Place merchandise on the sales floor when processed.
Secure and process back‑stock per Company policy.
Comply with monthly presentation guidelines.
Conduct floor moves, promotional signing, and re‑wraps as needed.
Loss Prevention
Comply with the Loss Prevention Awareness Program and maintain a strong floor presence.
Demonstrate integrity, safeguard confidential information, and protect cash and merchandise.
Maintain the PVM system and conduct “Code 50” package inspections.
Execute Company Best Practices to maximize productivity.
Front End Supervision and Operations
Train and coach Associates on cash registers, shortage control policies, and front‑end procedures.
Manage line pace, energy, and presence to expedite customer wait time.
Control Retail Associates’ break schedules for backups, lunches, and breaks.
Ensure equipment is working and supplies are adequate.
Expedite go‑backs, tagging, and ticketing for security compliance.
Teach “Scan and Bag” best practice and ensure salability of merchandise.
Fitting Rooms
Maintain and clean fitting rooms.
Audit and account for garment tags.
Ensure go‑back compliance—ticket, scan, nub, and tag merchandise.
Administrative Duties as Assigned by Store Manager
Conduct cash pulls and bank deposits in line with Company policy.
Oversee front‑end controls during refunds, purchase approvals, and cash handling.
Manage payroll administration including punch edits, scheduling compliance, and payroll reporting.
Perform additional duties as assigned by the Store Manager.
Competencies
Manage work processes.
Business acumen.
Plan, align, & prioritize.
Build talent.
Collaborate.
Lead by example.
Communicate effectively.
Ensure accountability & execution.
Qualifications and Special Skills Required
Excellent verbal communication.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Basic mathematical calculations for retail use.
Working evenings and weekends.
Physical Requirements / ADA
Use all store equipment, including PDTs, registers, and PC.
Spend up to 100 % of work time standing, walking, and moving around the Store.
Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Occasionally push, pull, and lift more than 25 lbs.
Use janitorial equipment, rolling racks, ladders, and other supplies.
Stockroom shifts may require pushing, pulling, and lifting more than 20 lbs.
Supervisory Responsibilities Retail Associates and Stockroom Leads (where applicable).
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be comprehensive or all‑inclusive. Contents are subject to change at management's discretion.
Equal Employment Opportunity Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and related conditions), veteran status, martial or registered domestic partnership status, medical conditions, genetic characteristics, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
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