Michaels Stores
8811- FT Customer Experience Manager
Michaels Stores, Annapolis, Maryland, United States, 21403
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8811- FT Customer Experience Manager
role at
Michaels Stores
Store - BALT-ANNAPOLIS, MD
Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, and maintaining store recovery standards to uphold our Brand Promises. Provide friendly customer service.
Assist Store Manager in ensuring compliance with SOPs, company policies, and legal requirements; monitor store conditions and results.
Follow front-end policies and procedures; meet KPIs and manage team performance.
Plan and execute in-store events and classes.
Lead omnichannel initiatives.
Manage shrink, safety, and inventory processes including RTV and ASN activities.
Assist in onboarding, training, coaching, and performance management of team members.
Serve as Manager on Duty (MOD).
Promote a positive, respectful environment and serve as a role model.
Help customers locate products and resolve issues.
Participate in truck unloading, stocking, and cross-training in custom framing.
Lead delivery of high-quality custom framing solutions where applicable.
Preferred Skills & Experience Retail management experience preferred.
Physical & Work Environment
Ability to stand for long periods, move throughout the store, lift heavy items, and work nights, weekends, and early mornings.
Work in climate-controlled indoor environments, with some outdoor and stockroom work.
Applicants must meet legal requirements for employment in the U.S.
About Michaels We are North America's leading creative retailer, operating over 1,300 stores and online platforms. Our purpose is to fuel the joy of creativity. We offer comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts.
Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.
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8811- FT Customer Experience Manager
role at
Michaels Stores
Store - BALT-ANNAPOLIS, MD
Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, and maintaining store recovery standards to uphold our Brand Promises. Provide friendly customer service.
Assist Store Manager in ensuring compliance with SOPs, company policies, and legal requirements; monitor store conditions and results.
Follow front-end policies and procedures; meet KPIs and manage team performance.
Plan and execute in-store events and classes.
Lead omnichannel initiatives.
Manage shrink, safety, and inventory processes including RTV and ASN activities.
Assist in onboarding, training, coaching, and performance management of team members.
Serve as Manager on Duty (MOD).
Promote a positive, respectful environment and serve as a role model.
Help customers locate products and resolve issues.
Participate in truck unloading, stocking, and cross-training in custom framing.
Lead delivery of high-quality custom framing solutions where applicable.
Preferred Skills & Experience Retail management experience preferred.
Physical & Work Environment
Ability to stand for long periods, move throughout the store, lift heavy items, and work nights, weekends, and early mornings.
Work in climate-controlled indoor environments, with some outdoor and stockroom work.
Applicants must meet legal requirements for employment in the U.S.
About Michaels We are North America's leading creative retailer, operating over 1,300 stores and online platforms. Our purpose is to fuel the joy of creativity. We offer comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts.
Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.
#J-18808-Ljbffr