GitLab
Employer Industry: Software Development
Why consider this job opportunity:
Salary up to $210,000
Flexible Paid Time Off to support work-life balance
Comprehensive benefits to enhance health, finances, and well-being
Opportunities for career growth and development through mentorship and structured training
Equity compensation and employee stock purchase plan available
Remote work flexibility with a globally distributed team
What to Expect (Job Responsibilities):
Hire and develop a world-class Support Engineering team focused on delivering exceptional technical support
Foster team ownership and accountability by driving self-sufficiency and alignment with performance indicators
Build scalable processes and workflows to enhance team collaboration and efficiency
What to Expect (Job Responsibilities):
Conduct regular 1:1 meetings with team members to support their growth and address challenges
Lead continuous improvement initiatives to enhance the customer experience through measurable solutions
What is Required (Qualifications):
Proven experience leading and scaling Customer Support Engineering teams
Track record of developing team members and achieving measurable results
Experience in creating and implementing processes that improve team efficiency
Background in providing technical customer support and managing the full support lifecycle
Understanding of Linux System Administration and web application development concepts
How to Stand Out (Preferred Qualifications):
Familiarity with MVC frameworks such as Ruby on Rails, Python, Django, PHP, or Laravel
Strong analytical and problem-solving skills to troubleshoot complex technical issues
#SoftwareDevelopment #TechnicalSupport #RemoteWork #CareerGrowth #CustomerExperience
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $210,000
Flexible Paid Time Off to support work-life balance
Comprehensive benefits to enhance health, finances, and well-being
Opportunities for career growth and development through mentorship and structured training
Equity compensation and employee stock purchase plan available
Remote work flexibility with a globally distributed team
What to Expect (Job Responsibilities):
Hire and develop a world-class Support Engineering team focused on delivering exceptional technical support
Foster team ownership and accountability by driving self-sufficiency and alignment with performance indicators
Build scalable processes and workflows to enhance team collaboration and efficiency
What to Expect (Job Responsibilities):
Conduct regular 1:1 meetings with team members to support their growth and address challenges
Lead continuous improvement initiatives to enhance the customer experience through measurable solutions
What is Required (Qualifications):
Proven experience leading and scaling Customer Support Engineering teams
Track record of developing team members and achieving measurable results
Experience in creating and implementing processes that improve team efficiency
Background in providing technical customer support and managing the full support lifecycle
Understanding of Linux System Administration and web application development concepts
How to Stand Out (Preferred Qualifications):
Familiarity with MVC frameworks such as Ruby on Rails, Python, Django, PHP, or Laravel
Strong analytical and problem-solving skills to troubleshoot complex technical issues
#SoftwareDevelopment #TechnicalSupport #RemoteWork #CareerGrowth #CustomerExperience
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr