43Tc. All Rights Reserved, 43Tc LLC
Service Manager/MSP Operations Manager
43Tc. All Rights Reserved, 43Tc LLC, Columbia, Missouri, United States
We’re looking for someone who understands how an MSP actually runs and has the technical depth to guide a team supporting networks, servers, Microsoft 365, security tools and day to day IT needs. Our team is small but steady and we support businesses across many industries.
This role is for someone who’s comfortable balancing operations with hands-on technical awareness. You’d keep tickets, projects, and client needs moving while also being the person who can make sound decisions about networks, servers, cloud setups, and escalations. You must have excellent customer service skills since this role often becomes the calm, confident voice clients rely on when something needs attention.
What you’ll handle
Oversee support tickets and make sure everything stays on track
Run daily huddles and keep the techs focused on priorities
Manage scheduling for onsite work, installs, and projects
Step in on higher level technical decisions when needed
Guide the team through issues involving networks, servers, and M365
Handle escalation calls with clients in a calm and solutions focused way
Track SLAs and monitor overall service delivery quality
Communicate clearly with customers and set realistic expectations
Keep documentation current across our tools
Identify recurring issues and improve processes
Assist with resource planning, forecasting, and weekly reporting
What will help you succeed
Strong experience in MSP operations or leading an MSP service team
Solid understanding of networking (switching, firewalls, VLANs, VPNs)
Experience with Windows Server environments and common server roles
Confident working with Microsoft 365, Azure AD and Intune
Familiarity with backups, security tools, and monitoring platforms
Excellent customer service and communication skills
Ability to coach technicians and hold the team accountable
A natural sense of urgency with a steady, calm presence
Comfort making decisions without needing to elevate everything
Location This role is primarily in our Columbia, MO office. We’ve learned that our best teamwork, communication, and service quality happen when our operations lead is onsite with the team. Once you’re fully established, occasional remote days are fine, but the core of this job is in person.
Compensation Competitive salary based on experience, plus benefits.
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This role is for someone who’s comfortable balancing operations with hands-on technical awareness. You’d keep tickets, projects, and client needs moving while also being the person who can make sound decisions about networks, servers, cloud setups, and escalations. You must have excellent customer service skills since this role often becomes the calm, confident voice clients rely on when something needs attention.
What you’ll handle
Oversee support tickets and make sure everything stays on track
Run daily huddles and keep the techs focused on priorities
Manage scheduling for onsite work, installs, and projects
Step in on higher level technical decisions when needed
Guide the team through issues involving networks, servers, and M365
Handle escalation calls with clients in a calm and solutions focused way
Track SLAs and monitor overall service delivery quality
Communicate clearly with customers and set realistic expectations
Keep documentation current across our tools
Identify recurring issues and improve processes
Assist with resource planning, forecasting, and weekly reporting
What will help you succeed
Strong experience in MSP operations or leading an MSP service team
Solid understanding of networking (switching, firewalls, VLANs, VPNs)
Experience with Windows Server environments and common server roles
Confident working with Microsoft 365, Azure AD and Intune
Familiarity with backups, security tools, and monitoring platforms
Excellent customer service and communication skills
Ability to coach technicians and hold the team accountable
A natural sense of urgency with a steady, calm presence
Comfort making decisions without needing to elevate everything
Location This role is primarily in our Columbia, MO office. We’ve learned that our best teamwork, communication, and service quality happen when our operations lead is onsite with the team. Once you’re fully established, occasional remote days are fine, but the core of this job is in person.
Compensation Competitive salary based on experience, plus benefits.
#J-18808-Ljbffr