PDS Health
Be among the first 25 applicants. Now is the time to join Bosque Smiles Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you’re ready to take your career to the next level and gain valuable experience, apply today!
The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable, Patient Driven Services (PDS) supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: structured curriculum completion, on‑the‑job practical application and development meetings. The OMT role is hired with the expectation that each individual will be able to independently manage a dental office within 4–6 months, following timely completion of the OM Development Program.
Responsibilities
Model company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learn how to create an environment that promotes PDS culture and values daily. Assess, hire and retain the right‑fit team members through comprehensive training, supervision, counseling and coaching. Investigate and resolve staff and patient issues, analyzing facts and circumstances to develop timely, effective, logical, yet creative solutions. Execute the PDS Operational Model consistently to meet identified office imperatives in partnership with the Owner Dentist. Drive year‑over‑year revenue and profit growth. Manage expenses to achieve monthly goals and budget. Show proficiency and adherence to cash management and accounting protocols. Act as a catalyst in team development of the Perfect Patient Experience. Deliver effective leadership, coaching and mentoring with team members to identify and implement opportunities for improvement. Maintain commitments and open communications with direct supervisors to develop trust‑based relationships and bring forth issues and concerns openly and early. Maintain a professional appearance and demeanor in accordance with company policies; address others professionally and respectfully. Gain proficiency in people functions such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance. Ensure compliance with company policies and State, Federal and other regulatory bodies. Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems. By the end of the development program, demonstrate competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities. Develop and implement an office success plan, including staff development and office protocols to maintain efficient operations during manager absences. Perform other duties and responsibilities as assigned by the direct supervisor that will result in improved team member development outcomes. Qualifications
High school diploma or equivalent. Five or more years of related work experience in operational management. Must possess and maintain a valid driver’s license and automobile insurance; license verified through a motor vehicle record check at time of hire. Must be able to travel to multiple offices per day, sometimes several times per day, and have reliable transportation. In lieu of a valid driver’s license and insurance, must have reliable alternate transportation to meet travel requirements. Travel may be planned or unplanned and is subject to change without notice. Preferred
Associate degree, Bachelor’s degree. Five or more years of experience leading a team, mentoring and coaching subordinates. Knowledge/Skills/Abilities
Results‑oriented: energetic self‑starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results. Effective team builder: character, integrity, open communication, willingness to confront, motivator, educator, trainer, promotes learning, effective talent assessor. Patient advocate: flexible, adaptive, empathetic, passionate, ethical. Process‑focused operator: data‑driven decision maker, detail oriented, organized, structured, comprehensive knowledge of all operational processes, computer proficient. Financial acumen: understands profit drivers, uses metrics to manage, builds financial understanding of staff and clinicians, understands local market drivers and competition. Influencer: active listener, builds trust, creates win‑win needs for change, tailors coaching style, recognizes and celebrates improvement. Requires knowledge of dental plans, insurance fees, administrative guidelines, limitations, exclusions, reporting systems, business correspondence, reporting techniques, and principles of profit & loss statements. Proficient in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment. Displays independent judgment, making timely and accurate decisions based on available information that can be vague or limited. Can multitask effectively in a fast‑paced, sometimes ambiguous environment without compromising quality. Can prioritize tasks and projects with limited direction while contributing to organizational success. Can read, analyze, and interpret common financial reports and legal documents; respond to common inquiries from patients, team members, regulatory agencies, vendors, or other stakeholders. Can draw valid conclusions, apply sound judgment, and make decisions under pressure. Can interpret and apply policies and procedures. Can work with mathematical concepts such as probability, statistical inference, fractions, percentages, ratios, and proportions in practical situations. Strong sense of personal responsibility, works well with others, accepts direction. Strong commitment to educational advancement and flexibility in adapting processes to meet unique needs. Excellent communication skills, both verbal and written; can lead a team, coach, mentor, train, write performance evaluations, conduct feedback, and handle team member relations issues. Organizational ability with a systematic approach to assignments; orderly, cuts through confusion to turn chaos into order. Demonstrates strong problem‑solving skills. Detail‑oriented, organized, process‑focused, problem solver, self‑motivated, proactive, patient‑focused. Can create presentations with outstanding presentation skills. Work Environment
Representative of the conditions team members encounter while performing essential functions of this job. Primarily a sedentary office classification but may require field visits and driving; temperature conditions are controlled with no direct exposure to hazardous physical substances. Noise level normally low to moderate; occasional exposure to irate team members, vendors or patients. Regularly required to sit, stand, walk, use keyboard, reach with hands and arms, see, talk and hear. Frequently lift and/or carry reports, records and other materials weighing less than 40 pounds; occasionally required to stoop, kneel, bend, or crouch. Finger dexterity required to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment. Benefits
Medical, dental, and vision insurance Paid time off Tuition reimbursement 401(k) Paid time to volunteer in your local community Upon completion of the Operations Manager training program, this role will be a salaried position. Compensation Information: $24.00–$33.75 per hour. PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Management and Manufacturing Industries
Hospitals and Health Care
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Model company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learn how to create an environment that promotes PDS culture and values daily. Assess, hire and retain the right‑fit team members through comprehensive training, supervision, counseling and coaching. Investigate and resolve staff and patient issues, analyzing facts and circumstances to develop timely, effective, logical, yet creative solutions. Execute the PDS Operational Model consistently to meet identified office imperatives in partnership with the Owner Dentist. Drive year‑over‑year revenue and profit growth. Manage expenses to achieve monthly goals and budget. Show proficiency and adherence to cash management and accounting protocols. Act as a catalyst in team development of the Perfect Patient Experience. Deliver effective leadership, coaching and mentoring with team members to identify and implement opportunities for improvement. Maintain commitments and open communications with direct supervisors to develop trust‑based relationships and bring forth issues and concerns openly and early. Maintain a professional appearance and demeanor in accordance with company policies; address others professionally and respectfully. Gain proficiency in people functions such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance. Ensure compliance with company policies and State, Federal and other regulatory bodies. Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems. By the end of the development program, demonstrate competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities. Develop and implement an office success plan, including staff development and office protocols to maintain efficient operations during manager absences. Perform other duties and responsibilities as assigned by the direct supervisor that will result in improved team member development outcomes. Qualifications
High school diploma or equivalent. Five or more years of related work experience in operational management. Must possess and maintain a valid driver’s license and automobile insurance; license verified through a motor vehicle record check at time of hire. Must be able to travel to multiple offices per day, sometimes several times per day, and have reliable transportation. In lieu of a valid driver’s license and insurance, must have reliable alternate transportation to meet travel requirements. Travel may be planned or unplanned and is subject to change without notice. Preferred
Associate degree, Bachelor’s degree. Five or more years of experience leading a team, mentoring and coaching subordinates. Knowledge/Skills/Abilities
Results‑oriented: energetic self‑starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results. Effective team builder: character, integrity, open communication, willingness to confront, motivator, educator, trainer, promotes learning, effective talent assessor. Patient advocate: flexible, adaptive, empathetic, passionate, ethical. Process‑focused operator: data‑driven decision maker, detail oriented, organized, structured, comprehensive knowledge of all operational processes, computer proficient. Financial acumen: understands profit drivers, uses metrics to manage, builds financial understanding of staff and clinicians, understands local market drivers and competition. Influencer: active listener, builds trust, creates win‑win needs for change, tailors coaching style, recognizes and celebrates improvement. Requires knowledge of dental plans, insurance fees, administrative guidelines, limitations, exclusions, reporting systems, business correspondence, reporting techniques, and principles of profit & loss statements. Proficient in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment. Displays independent judgment, making timely and accurate decisions based on available information that can be vague or limited. Can multitask effectively in a fast‑paced, sometimes ambiguous environment without compromising quality. Can prioritize tasks and projects with limited direction while contributing to organizational success. Can read, analyze, and interpret common financial reports and legal documents; respond to common inquiries from patients, team members, regulatory agencies, vendors, or other stakeholders. Can draw valid conclusions, apply sound judgment, and make decisions under pressure. Can interpret and apply policies and procedures. Can work with mathematical concepts such as probability, statistical inference, fractions, percentages, ratios, and proportions in practical situations. Strong sense of personal responsibility, works well with others, accepts direction. Strong commitment to educational advancement and flexibility in adapting processes to meet unique needs. Excellent communication skills, both verbal and written; can lead a team, coach, mentor, train, write performance evaluations, conduct feedback, and handle team member relations issues. Organizational ability with a systematic approach to assignments; orderly, cuts through confusion to turn chaos into order. Demonstrates strong problem‑solving skills. Detail‑oriented, organized, process‑focused, problem solver, self‑motivated, proactive, patient‑focused. Can create presentations with outstanding presentation skills. Work Environment
Representative of the conditions team members encounter while performing essential functions of this job. Primarily a sedentary office classification but may require field visits and driving; temperature conditions are controlled with no direct exposure to hazardous physical substances. Noise level normally low to moderate; occasional exposure to irate team members, vendors or patients. Regularly required to sit, stand, walk, use keyboard, reach with hands and arms, see, talk and hear. Frequently lift and/or carry reports, records and other materials weighing less than 40 pounds; occasionally required to stoop, kneel, bend, or crouch. Finger dexterity required to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment. Benefits
Medical, dental, and vision insurance Paid time off Tuition reimbursement 401(k) Paid time to volunteer in your local community Upon completion of the Operations Manager training program, this role will be a salaried position. Compensation Information: $24.00–$33.75 per hour. PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Management and Manufacturing Industries
Hospitals and Health Care
#J-18808-Ljbffr