Hopper
Technical Account Manager - Commerce / Partner Success (100% Remote - USA)
Hopper, Washington, District of Columbia, us, 20022
Overview
Employer Industry: Travel Technology Solutions
Why consider this job opportunity:
- Competitive salary with uncapped quarterly paid performance bonuses
- Unlimited PTO and generous parental leave policies
- Access to co-working space and a work-from-home stipend
- Opportunity to contribute to a well-funded startup with significant growth potential
- 100% employer-paid medical, dental, and vision coverage for employees
- Entrepreneurial culture that encourages innovation and risk-taking
What to Expect (Job Responsibilities)
Serve as the primary technical point of contact for multiple B2B partners, addressing unique needs and priorities
Validate and assess reported technical issues before escalating to engineering, ensuring comprehensive documentation
Improve intake workflows and triage mechanisms for consistency across partners
Collaborate with cross-functional teams to refine service expectations and communication standards
Advocate for partner needs while maintaining alignment and ownership across various workstreams
What is Required (Qualifications)
Excellent communication skills to build trust with partners and internal teams
Strong organizational skills with the ability to prioritize and manage multiple partners simultaneously
Technical fluency in interpreting logs, analyzing data, exploring APIs, and using monitoring tools
Experience in roles such as Technical Account Manager, Solutions Engineer, or similar hybrid technical-customer roles
Strong judgment in evaluating issue severity and operational urgency
How to Stand Out (Preferred Qualifications)
Intermediate or advanced SQL skills; experience with data analysis or BI tools
Familiarity with API debugging, distributed systems, or SaaS platform operations
Experience implementing or optimizing ticketing and triage systems (e.g., Zendesk, Jira Service Desk)
Background in improving cross-functional workflows or partner-facing operations at scale
#TravelTech #B2B #TechnicalAccountManager #StartupCulture #CareerGrowth
#J-18808-Ljbffr
Employer Industry: Travel Technology Solutions
Why consider this job opportunity:
- Competitive salary with uncapped quarterly paid performance bonuses
- Unlimited PTO and generous parental leave policies
- Access to co-working space and a work-from-home stipend
- Opportunity to contribute to a well-funded startup with significant growth potential
- 100% employer-paid medical, dental, and vision coverage for employees
- Entrepreneurial culture that encourages innovation and risk-taking
What to Expect (Job Responsibilities)
Serve as the primary technical point of contact for multiple B2B partners, addressing unique needs and priorities
Validate and assess reported technical issues before escalating to engineering, ensuring comprehensive documentation
Improve intake workflows and triage mechanisms for consistency across partners
Collaborate with cross-functional teams to refine service expectations and communication standards
Advocate for partner needs while maintaining alignment and ownership across various workstreams
What is Required (Qualifications)
Excellent communication skills to build trust with partners and internal teams
Strong organizational skills with the ability to prioritize and manage multiple partners simultaneously
Technical fluency in interpreting logs, analyzing data, exploring APIs, and using monitoring tools
Experience in roles such as Technical Account Manager, Solutions Engineer, or similar hybrid technical-customer roles
Strong judgment in evaluating issue severity and operational urgency
How to Stand Out (Preferred Qualifications)
Intermediate or advanced SQL skills; experience with data analysis or BI tools
Familiarity with API debugging, distributed systems, or SaaS platform operations
Experience implementing or optimizing ticketing and triage systems (e.g., Zendesk, Jira Service Desk)
Background in improving cross-functional workflows or partner-facing operations at scale
#TravelTech #B2B #TechnicalAccountManager #StartupCulture #CareerGrowth
#J-18808-Ljbffr