Hopper
Technical Account Manager - Commerce / Partner Success (100% Remote - USA)
Hopper, Miami, Florida, us, 33222
Employer Industry: Travel Technology Solutions
Why consider this job opportunity:
Competitive salary with uncapped quarterly paid performance bonuses
Unlimited PTO for a healthy work-life balance
Access to co-working space and work-from-home stipends
Generous parental leave policy exceeding industry standards
Opportunity to work in a well-funded startup with significant growth potential and pre-IPO equity packages
100% employer-paid medical, dental, and vision coverage for employees
Job Responsibilities:
Serve as the primary technical point of contact for multiple B2B partners, addressing their unique needs and communication channels
Assess and validate reported technical issues before escalating to engineering, ensuring comprehensive documentation
Improve intake workflows and triage mechanisms to maintain consistency across partners
Collaborate with product, engineering, and customer experience teams to refine escalation paths and communication standards
Advocate for partner needs while ensuring internal teams remain focused and efficient
Qualifications:
Excellent communication skills to build trust with partners and internal teams
Strong organizational skills with the ability to manage multiple partners simultaneously
Experience in roles such as Technical Account Manager, Solutions Engineer, or similar hybrid technical‑customer roles
Proficiency in interpreting logs and analyzing data to support issue investigation
Strong judgment in evaluating issue severity and operational urgency
Preferred Qualifications:
Intermediate or advanced SQL skills with experience in data analysis or BI tools
Familiarity with API debugging and distributed systems
Experience with ticketing and triage systems such as Zendesk or Jira Service Desk
Background in improving cross-functional workflows or partner-facing operations
#TravelTech #TechnicalAccountManager #B2B #CareerGrowth #StartupCulture
#J-18808-Ljbffr
Why consider this job opportunity:
Competitive salary with uncapped quarterly paid performance bonuses
Unlimited PTO for a healthy work-life balance
Access to co-working space and work-from-home stipends
Generous parental leave policy exceeding industry standards
Opportunity to work in a well-funded startup with significant growth potential and pre-IPO equity packages
100% employer-paid medical, dental, and vision coverage for employees
Job Responsibilities:
Serve as the primary technical point of contact for multiple B2B partners, addressing their unique needs and communication channels
Assess and validate reported technical issues before escalating to engineering, ensuring comprehensive documentation
Improve intake workflows and triage mechanisms to maintain consistency across partners
Collaborate with product, engineering, and customer experience teams to refine escalation paths and communication standards
Advocate for partner needs while ensuring internal teams remain focused and efficient
Qualifications:
Excellent communication skills to build trust with partners and internal teams
Strong organizational skills with the ability to manage multiple partners simultaneously
Experience in roles such as Technical Account Manager, Solutions Engineer, or similar hybrid technical‑customer roles
Proficiency in interpreting logs and analyzing data to support issue investigation
Strong judgment in evaluating issue severity and operational urgency
Preferred Qualifications:
Intermediate or advanced SQL skills with experience in data analysis or BI tools
Familiarity with API debugging and distributed systems
Experience with ticketing and triage systems such as Zendesk or Jira Service Desk
Background in improving cross-functional workflows or partner-facing operations
#TravelTech #TechnicalAccountManager #B2B #CareerGrowth #StartupCulture
#J-18808-Ljbffr