Hopper
Technical Account Manager - Commerce / Partner Success (100% Remote - USA)
Hopper, Granite Heights, Wisconsin, United States
Overview
Employer Industry: Travel Technology Solutions Why consider this job opportunity
Competitive salary with uncapped quarterly performance bonuses Unlimited PTO and generous parental leave above industry standards Work-from-home stipend and access to co-working spaces Opportunity to work in a well-funded startup environment with pre-IPO equity packages Entrepreneurial culture that encourages innovation and risk-taking Comprehensive benefits including 100% employer-paid medical, dental, and vision coverage What to Expect (Job Responsibilities)
Serve as the primary technical point of contact for multiple B2B partners, translating inquiries into actionable requests Assess and validate reported technical issues before escalating to engineering, providing detailed context and insights Improve intake workflows and triage mechanisms to create consistency across partners Collaborate with product, engineering, supply, and Customer Experience teams to refine communication standards and escalation paths Advocate for partner needs while maintaining alignment across internal teams What is Required (Qualifications)
Proven experience in roles such as Technical Account Manager, Solutions Engineer, or similar hybrid technical-customer role Strong judgment in evaluating issue severity, partner impact, and operational urgency Excellent communication skills to build trust with partners and internal teams Technical fluency with experience in interpreting logs, analyzing data, and using monitoring tools Strong prioritization and organizational skills to manage multiple partners simultaneously How to Stand Out (Preferred Qualifications)
Intermediate or advanced SQL skills; experience with data analysis or BI tools Familiarity with API debugging and SaaS platform operations Experience implementing or optimizing ticketing and triage systems (e.g., Zendesk, Jira Service Desk) Background in improving cross-functional workflows or partner-facing operations at scale #TravelTech #TechnicalAccountManager #CareerOpportunity #StartupCulture #PerformanceBonus
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Employer Industry: Travel Technology Solutions Why consider this job opportunity
Competitive salary with uncapped quarterly performance bonuses Unlimited PTO and generous parental leave above industry standards Work-from-home stipend and access to co-working spaces Opportunity to work in a well-funded startup environment with pre-IPO equity packages Entrepreneurial culture that encourages innovation and risk-taking Comprehensive benefits including 100% employer-paid medical, dental, and vision coverage What to Expect (Job Responsibilities)
Serve as the primary technical point of contact for multiple B2B partners, translating inquiries into actionable requests Assess and validate reported technical issues before escalating to engineering, providing detailed context and insights Improve intake workflows and triage mechanisms to create consistency across partners Collaborate with product, engineering, supply, and Customer Experience teams to refine communication standards and escalation paths Advocate for partner needs while maintaining alignment across internal teams What is Required (Qualifications)
Proven experience in roles such as Technical Account Manager, Solutions Engineer, or similar hybrid technical-customer role Strong judgment in evaluating issue severity, partner impact, and operational urgency Excellent communication skills to build trust with partners and internal teams Technical fluency with experience in interpreting logs, analyzing data, and using monitoring tools Strong prioritization and organizational skills to manage multiple partners simultaneously How to Stand Out (Preferred Qualifications)
Intermediate or advanced SQL skills; experience with data analysis or BI tools Familiarity with API debugging and SaaS platform operations Experience implementing or optimizing ticketing and triage systems (e.g., Zendesk, Jira Service Desk) Background in improving cross-functional workflows or partner-facing operations at scale #TravelTech #TechnicalAccountManager #CareerOpportunity #StartupCulture #PerformanceBonus
#J-18808-Ljbffr