IT Support Specialist / Cabling Technician (Tier 2)

Job Title: IT Support Specialist / Cabling Technician (Tier 2) Location: Scottsdale, AZ (specifically in North Scottsdale, at East Bell Road and the 101) Compensation: Depends on experience Schedule: Monday through Friday, 9 AM to 5 PM. After-hours or weekend support may occasionally be needed for special projects. NO major holidays! Position Description: This position is responsible for providing excellent customer service, troubleshooting, triaging, and resolving or ensuring accurate escalation of technical issues related to PC hardware, software, and information systems. You will provide advanced helpdesk support to more than 200 employees across multiple locations in Arizona. Primary Job Responsibilities: Provide Tier 1 and Tier 2 desktop support via phone, email, and ticketing system. Install, maintain, document, and troubleshoot network cabling (CAT5/CAT6). Follow and maintain documented IT procedures. Track issues in our ticketing system to ensure staff needs are addressed and resolved. Manage user accounts, permissions, and access rights in Windows Active Directory. Participate in process improvement discussions. Maintain excellent written and verbal communication with staff, management, and colleagues. Utilize our ticketing system to document, log, and escalate tickets, coordinating escalations to appropriate technical personnel for resolution. Prioritize workloads, coordinate activities, and ensure activities comply with best practices. Develop and provide subject matter expertise and analytical skills to review standard processes and suggest improvements. Identify, research, and resolve technical issues. Required qualifications: Experience installing Ethernet network cabling, patch panels (terminating and testing), and fiber (a plus). Proven track record of following established IT protocols and documentation. Excellent teamwork and collaboration skills. Experience working on a helpdesk team with excellent customer service skills. 3+ years of Microsoft Office365 Administration support experience. 3+ years of Tier 2 desktop support experience. 3+ years troubleshooting Windows 10/11 computers. 3+ years of experience with Windows Server Active Directory, including password resets, account creation, group changes, etc. Experience with VOIP. Familiarity with networking concepts (TCP/IP, DNS, DHCP). Ability to diagnose and resolve advanced computer technical issues. Detail-oriented with thorough notes in service tickets. Good organization and time management skills. Exceptional customer service and communication skills. Strong analysis and problem-solving skills. Ability to multitask effectively. Team-oriented attitude, regardless of workload. Strong moral and ethical conduct. Ability to lift 50 lbs. Preferred Qualifications: Excellent documentation skills. Experience with computer deployment automation for Dell laptops/desktops. Certifications such as A+, Network+, or Security+. Build your career with us! Join a fast-growing healthcare facility focused on advancing medicine and patient care. We seek a self-driven, forward-thinking candidate with excellent personal skills and a strong work ethic who is willing to grow with us. Note: Final job offer may be contingent on passing a background check and drug screen. #J-18808-Ljbffr