Victra - Verizon Authorized Retailer
Assistant General Manager
Victra - Verizon Authorized Retailer, Petaluma, California, United States, 94954
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Assistant General Manager
role at
Victra - Verizon Authorized Retailer .
Overview Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll encourage sales team and create outstanding customer experiences in one of our retail stores. In this role, you’ll lead a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You’ll create an outstanding in‑store experience that will make customers feel good about our brand and solutions—and help them choose our wireless products and services.
Responsibilities
Leading your team by resolving customer issues and assisting with customer transactions.
Taking direction from the store leader on day‑to‑day operations.
Setting and sharing daily/weekly/monthly goals with sales teams.
Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store uptime and functionality.
Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
Leading store merchandising and planogram compliance in accordance with company expectations.
Completing store opening and closing activities.
Collective responsibility on attaining store targets daily/weekly/monthly.
Qualifications
Background in customer service within the retail, restaurant, or wireless industry preferred.
1-2 years of experience in a Customer Service or leadership role.
Management experience in a commissions‑based sales environment.
Proven track record of achieving challenging team and individual sales goals.
Balanced multiple opposing priorities in a multifaceted environment.
Set goals, evaluated performance, and developed a high‑performing team.
Basic interview skills and enhanced staffing knowledge.
High school diploma or GED.
One or more years of customer service, preferably in a retail or sales environment.
Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
At least 18 years of age.
Legally authorized to work in the United States.
Benefits
Paid Training
Premium Health, Dental, and Vision Insurance
Paid Maternity Leave
401K Match
Tuition Reimbursement
50% off Verizon Service
VNation Disaster Relief
Referral Bonus
Frequent Contests
Career Advancement Opportunities
Compensation We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $19.97 plus uncapped commission.
Equal Employment Opportunity We’re proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
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Assistant General Manager
role at
Victra - Verizon Authorized Retailer .
Overview Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll encourage sales team and create outstanding customer experiences in one of our retail stores. In this role, you’ll lead a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You’ll create an outstanding in‑store experience that will make customers feel good about our brand and solutions—and help them choose our wireless products and services.
Responsibilities
Leading your team by resolving customer issues and assisting with customer transactions.
Taking direction from the store leader on day‑to‑day operations.
Setting and sharing daily/weekly/monthly goals with sales teams.
Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store uptime and functionality.
Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
Leading store merchandising and planogram compliance in accordance with company expectations.
Completing store opening and closing activities.
Collective responsibility on attaining store targets daily/weekly/monthly.
Qualifications
Background in customer service within the retail, restaurant, or wireless industry preferred.
1-2 years of experience in a Customer Service or leadership role.
Management experience in a commissions‑based sales environment.
Proven track record of achieving challenging team and individual sales goals.
Balanced multiple opposing priorities in a multifaceted environment.
Set goals, evaluated performance, and developed a high‑performing team.
Basic interview skills and enhanced staffing knowledge.
High school diploma or GED.
One or more years of customer service, preferably in a retail or sales environment.
Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
At least 18 years of age.
Legally authorized to work in the United States.
Benefits
Paid Training
Premium Health, Dental, and Vision Insurance
Paid Maternity Leave
401K Match
Tuition Reimbursement
50% off Verizon Service
VNation Disaster Relief
Referral Bonus
Frequent Contests
Career Advancement Opportunities
Compensation We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $19.97 plus uncapped commission.
Equal Employment Opportunity We’re proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
#J-18808-Ljbffr