EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Columbus, Ohio, United States, 43224
ServiceNow - Enterprise Service Management Transformation - Senior Manager – Tech Consulting (Open Location)
Location: Anywhere in Country EY invites you to shape your future with confidence. We help you succeed in a globally connected, diverse environment and empower you to build a better working world. Overview
In the digital economy, upgrading outdated processes, systems, and information is vital – yet risky. EY’s ServiceNow Consulting Senior Managers lead transformative initiatives, providing clients with authoritative, agile, and efficient solutions that drive business decision‑making. This client‑facing role offers opportunities to develop teams, build relationships, and create a lasting competitive edge. Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis. Accountable for program/project management, ensuring that all objectives are met. Develop resource plans and budgets for engagements, effectively managing economics. Skills & Attributes for Success
Drive and support sales activities alongside EY pursuit teams, including proposal development and presentation. Lead and develop strategies for ServiceNow‑enabled transformations, crafting business cases, roadmaps, and solution architectures. Act as an engagement manager across all aspects of ServiceNow ESM/GBS – design, configuration, testing, and deployment. Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore staff. Build and nurture client relationships, demonstrating the value of EY services. Exhibit strong business acumen, fact‑based decision making, and conflict resolution. Provide guidance on industry‑leading practices for ServiceNow implementations across non‑IT functions. Analyze service‑management capabilities and recommend improvements. Lead client process‑design sessions and facilitate requirements workshops. Experience with waterfall and agile delivery models, including planning, status reporting, budgets, risk and issue logs. Create high‑quality deliverables and project artifacts. Qualifications
Bachelor’s degree required; Master’s degree preferred. 5–7 years relevant ServiceNow implementation experience. 5–7 years of Big‑4 or equivalent consulting experience at Senior Manager or Director level. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum two of the following ServiceNow certifications: HR Service Delivery, Customer Service Management, or Field Service Management. Excellent consulting and interpersonal skills; executive communication. Ability to develop presentations, functional and technical roadmaps for all levels of management. Experience defining contextual, conceptual, and logical models that align business and technical capabilities. Experience leading teams and supervising others. Valid driver’s license in the U.S. Ability to travel up to 60%. Ideally You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Performance analytics and reporting experience. Experience with Source to Pay, Employee Center, Legal Service Delivery, or Workplace Service Delivery. Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower). What We Look For
Intellectually curious individuals with a passion for innovative growth, excellent communication and negotiation skills, and the ability to articulate big ideas to senior leaders. What We Offer
Comprehensive compensation and benefits package, including a base salary range for U.S. locations of $171,600 to $392,100. Hybrid work model: 40–60% in‑person for client‑serving roles. Flexible vacation policy, paid holidays, and supportive leave options. Diverse, inclusive culture with globally connected teams. How to Apply
EY accepts applications on an ongoing basis. If you are ready to shape your future with confidence, apply today. Equal Opportunity Employer
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
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Location: Anywhere in Country EY invites you to shape your future with confidence. We help you succeed in a globally connected, diverse environment and empower you to build a better working world. Overview
In the digital economy, upgrading outdated processes, systems, and information is vital – yet risky. EY’s ServiceNow Consulting Senior Managers lead transformative initiatives, providing clients with authoritative, agile, and efficient solutions that drive business decision‑making. This client‑facing role offers opportunities to develop teams, build relationships, and create a lasting competitive edge. Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis. Accountable for program/project management, ensuring that all objectives are met. Develop resource plans and budgets for engagements, effectively managing economics. Skills & Attributes for Success
Drive and support sales activities alongside EY pursuit teams, including proposal development and presentation. Lead and develop strategies for ServiceNow‑enabled transformations, crafting business cases, roadmaps, and solution architectures. Act as an engagement manager across all aspects of ServiceNow ESM/GBS – design, configuration, testing, and deployment. Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore staff. Build and nurture client relationships, demonstrating the value of EY services. Exhibit strong business acumen, fact‑based decision making, and conflict resolution. Provide guidance on industry‑leading practices for ServiceNow implementations across non‑IT functions. Analyze service‑management capabilities and recommend improvements. Lead client process‑design sessions and facilitate requirements workshops. Experience with waterfall and agile delivery models, including planning, status reporting, budgets, risk and issue logs. Create high‑quality deliverables and project artifacts. Qualifications
Bachelor’s degree required; Master’s degree preferred. 5–7 years relevant ServiceNow implementation experience. 5–7 years of Big‑4 or equivalent consulting experience at Senior Manager or Director level. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum two of the following ServiceNow certifications: HR Service Delivery, Customer Service Management, or Field Service Management. Excellent consulting and interpersonal skills; executive communication. Ability to develop presentations, functional and technical roadmaps for all levels of management. Experience defining contextual, conceptual, and logical models that align business and technical capabilities. Experience leading teams and supervising others. Valid driver’s license in the U.S. Ability to travel up to 60%. Ideally You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Performance analytics and reporting experience. Experience with Source to Pay, Employee Center, Legal Service Delivery, or Workplace Service Delivery. Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower). What We Look For
Intellectually curious individuals with a passion for innovative growth, excellent communication and negotiation skills, and the ability to articulate big ideas to senior leaders. What We Offer
Comprehensive compensation and benefits package, including a base salary range for U.S. locations of $171,600 to $392,100. Hybrid work model: 40–60% in‑person for client‑serving roles. Flexible vacation policy, paid holidays, and supportive leave options. Diverse, inclusive culture with globally connected teams. How to Apply
EY accepts applications on an ongoing basis. If you are ready to shape your future with confidence, apply today. Equal Opportunity Employer
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
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