EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Richmond, Virginia, United States, 23214
ServiceNow - Enterprise Service Management Transformation – Senior Manager, Tech Consulting – Open Location
5 days ago
– Be among the first 25 applicants.
Location:
Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
Overview In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. EY’s ServiceNow Consulting Senior Managers provide authoritative, agile, and efficient solutions for business decision‑making. As a Senior Manager you will play a leading role in that mission, delivering competitive edge to clients across the globe.
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. This is a client‑facing role where you will motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical, and leadership skills.
Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Drive and support sales activities alongside EY pursuit teams: developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, roadmaps, detailed plans, and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, Source to Pay) engagements and solution delivery, including design, configuration/development, testing, and deployment.
Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Make fact‑based decisions and resolve conflicts with strong business acumen.
Provide guidance and industry‑leading practice expertise for ServiceNow implementations across business functions (non‑IT).
Analyze a company’s service‑management functional capabilities—people, process, technology—and recommend best practices and strategic roadmap contributions.
Lead client process‑design sessions and facilitate requirements workshops with functional and business‑process subject‑matter experts.
Experience in waterfall and agile delivery models—supporting planning, status reporting, budgets, risk and issue logs.
Create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required (4‑year); Master’s degree preferred.
5–7 years relevant ServiceNow implementation experience.
5–7 years of Big 4 or equivalent consulting experience, preferably at Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills—executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Develop and present presentations, roadmaps, and proposals to all levels of management and technical expertise.
Define contextual, conceptual, and logical models that align business and technical capabilities to explain architecture.
Lead teams and supervise others.
Valid U.S. driver’s license.
Travel up to 60% as required.
Ideal Additional Experience
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience—certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience—certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek intellectually curious people with a genuine passion for innovative growth, excellent communication and negotiation skills, and the ability to articulate big ideas to senior leaders. If you are ready to take ownership of a team poised to lead the industry, this role is for you.
What We Offer
A comprehensive compensation and benefits package with base salary ranges ($171,600–$392,100 nationwide; $205,900–$445,700 for select metro areas). Total Rewards include medical and dental coverage, pension and 401(k) plans, and paid time off options.
Hybrid model: most client‑serving roles work in‑person 40–60% of the time.
Flexible vacation policy: choose how much time off you need and receive designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications on an ongoing basis.
For those living in California,
click here for additional information .
EY focuses on high‑ethical standards and integrity. We require all candidates to demonstrate these qualities.
EY | Building a better working world. EY provides equal employment opportunities to candidates and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you need assistance applying online or require an accommodation, call 1-800-EY-HELP3, select Option 2 for candidate inquiries, then select Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry. Alternatively, email ssc.customersupport@ey.com.
#J-18808-Ljbffr
– Be among the first 25 applicants.
Location:
Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
Overview In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. EY’s ServiceNow Consulting Senior Managers provide authoritative, agile, and efficient solutions for business decision‑making. As a Senior Manager you will play a leading role in that mission, delivering competitive edge to clients across the globe.
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. This is a client‑facing role where you will motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical, and leadership skills.
Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Drive and support sales activities alongside EY pursuit teams: developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, roadmaps, detailed plans, and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, Source to Pay) engagements and solution delivery, including design, configuration/development, testing, and deployment.
Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Make fact‑based decisions and resolve conflicts with strong business acumen.
Provide guidance and industry‑leading practice expertise for ServiceNow implementations across business functions (non‑IT).
Analyze a company’s service‑management functional capabilities—people, process, technology—and recommend best practices and strategic roadmap contributions.
Lead client process‑design sessions and facilitate requirements workshops with functional and business‑process subject‑matter experts.
Experience in waterfall and agile delivery models—supporting planning, status reporting, budgets, risk and issue logs.
Create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree required (4‑year); Master’s degree preferred.
5–7 years relevant ServiceNow implementation experience.
5–7 years of Big 4 or equivalent consulting experience, preferably at Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills—executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Develop and present presentations, roadmaps, and proposals to all levels of management and technical expertise.
Define contextual, conceptual, and logical models that align business and technical capabilities to explain architecture.
Lead teams and supervise others.
Valid U.S. driver’s license.
Travel up to 60% as required.
Ideal Additional Experience
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience—certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience—certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek intellectually curious people with a genuine passion for innovative growth, excellent communication and negotiation skills, and the ability to articulate big ideas to senior leaders. If you are ready to take ownership of a team poised to lead the industry, this role is for you.
What We Offer
A comprehensive compensation and benefits package with base salary ranges ($171,600–$392,100 nationwide; $205,900–$445,700 for select metro areas). Total Rewards include medical and dental coverage, pension and 401(k) plans, and paid time off options.
Hybrid model: most client‑serving roles work in‑person 40–60% of the time.
Flexible vacation policy: choose how much time off you need and receive designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications on an ongoing basis.
For those living in California,
click here for additional information .
EY focuses on high‑ethical standards and integrity. We require all candidates to demonstrate these qualities.
EY | Building a better working world. EY provides equal employment opportunities to candidates and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you need assistance applying online or require an accommodation, call 1-800-EY-HELP3, select Option 2 for candidate inquiries, then select Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry. Alternatively, email ssc.customersupport@ey.com.
#J-18808-Ljbffr