RENESON HOTELS, INC.
Hotel General Manager
The Hotel General Manager is responsible for overseeing the daily operations of the hotel, ensuring exceptional guest experiences, operational efficiency, and strong financial performance. This role requires a hands‑on leader with strong customer service skills, team‑management experience, and the ability to maintain the highest standards of hospitality.
Key Responsibilities
1. Operations & Guest Experience
Oversee day‑to‑day hotel operations including front desk, housekeeping, maintenance, and food & beverage (if applicable).
Maintain high standards of cleanliness, safety, and service quality across all departments.
Resolve guest concerns promptly and professionally to ensure positive guest satisfaction scores.
Ensure compliance with health, safety, and hotel brand standards.
2. Staff Leadership & Management
Recruit, train, schedule, and supervise hotel staff.
Conduct performance evaluations and ensure strong communication across departments.
Lead with a positive, team‑focused management style to build morale and reduce turnover.
Provide coaching, corrective action, and support as needed to improve performance.
3. Financial Management
Manage hotel budget, expenses, payroll, and overall financial performance.
Monitor daily revenue, occupancy rates, and profitability.
Prepare financial reports and recommend strategies to improve efficiency and revenue.
Oversee procurement of supplies and negotiate vendor contracts for cost‑effectiveness.
4. Sales, Marketing & Business Growth
Collaborate with marketing/sales teams to increase occupancy and revenue.
Build relationships with corporate clients, travel agencies, and local partners.
Monitor market trends and adjust pricing strategies to stay competitive.
Ensure proper management of reservations, online listings, and guest reviews.
5. Administration & Compliance
Ensure all licenses, permits, and regulatory requirements are up‑to‑date.
Maintain accurate records for audits, payroll, inventory, and operational reports.
Implement hotel policies and procedures effectively across departments.
Requirements Education & Experience
A bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
3–7+ years of hotel management or hospitality leadership experience.
Proven track record in guest service, team leadership, and financial performance management.
Skills & Competencies
Strong leadership and interpersonal skills.
Excellent communication and conflict‑resolution abilities.
Knowledge of hotel management software (PMS systems).
Strong organizational, multitasking, and decision‑making abilities.
Ability to work flexible hours, including weekends and holidays when needed.
Understanding of budgeting, forecasting, and revenue management.
Benefits
Competitive salary and performance‑based bonuses.
Health, dental, and vision insurance.
Paid time off and holidays.
Employee hotel discounts and partner benefits.
Professional development and training opportunities.
Retirement plan options.
Opportunities for career advancement within the hotel group.
Seniority level Associate
Employment type Full‑time
Job function Management
Industries Hospitality
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Key Responsibilities
1. Operations & Guest Experience
Oversee day‑to‑day hotel operations including front desk, housekeeping, maintenance, and food & beverage (if applicable).
Maintain high standards of cleanliness, safety, and service quality across all departments.
Resolve guest concerns promptly and professionally to ensure positive guest satisfaction scores.
Ensure compliance with health, safety, and hotel brand standards.
2. Staff Leadership & Management
Recruit, train, schedule, and supervise hotel staff.
Conduct performance evaluations and ensure strong communication across departments.
Lead with a positive, team‑focused management style to build morale and reduce turnover.
Provide coaching, corrective action, and support as needed to improve performance.
3. Financial Management
Manage hotel budget, expenses, payroll, and overall financial performance.
Monitor daily revenue, occupancy rates, and profitability.
Prepare financial reports and recommend strategies to improve efficiency and revenue.
Oversee procurement of supplies and negotiate vendor contracts for cost‑effectiveness.
4. Sales, Marketing & Business Growth
Collaborate with marketing/sales teams to increase occupancy and revenue.
Build relationships with corporate clients, travel agencies, and local partners.
Monitor market trends and adjust pricing strategies to stay competitive.
Ensure proper management of reservations, online listings, and guest reviews.
5. Administration & Compliance
Ensure all licenses, permits, and regulatory requirements are up‑to‑date.
Maintain accurate records for audits, payroll, inventory, and operational reports.
Implement hotel policies and procedures effectively across departments.
Requirements Education & Experience
A bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
3–7+ years of hotel management or hospitality leadership experience.
Proven track record in guest service, team leadership, and financial performance management.
Skills & Competencies
Strong leadership and interpersonal skills.
Excellent communication and conflict‑resolution abilities.
Knowledge of hotel management software (PMS systems).
Strong organizational, multitasking, and decision‑making abilities.
Ability to work flexible hours, including weekends and holidays when needed.
Understanding of budgeting, forecasting, and revenue management.
Benefits
Competitive salary and performance‑based bonuses.
Health, dental, and vision insurance.
Paid time off and holidays.
Employee hotel discounts and partner benefits.
Professional development and training opportunities.
Retirement plan options.
Opportunities for career advancement within the hotel group.
Seniority level Associate
Employment type Full‑time
Job function Management
Industries Hospitality
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