Bucher + Suter AG
Are you looking for a new professional challenge? Then this job could be just right for you! We are internationally positioned with offices in Switzerland, Germany, and the USA. Our employees from a variety of countries and cultures have been the main drivers in the Bucher + Suter success story for 40 years.
In this role, you will oversee the migration of projects from the sales team to the delivery team for customers moving to Cisco Webex solutions, as well as Bucher + Suter products. You will take the lead on design and ensure all customer needs have been documented and will be met in the forthcoming solution deployment. You will be the technical lead for the US team, supporting them to achieve and retain customer satisfaction.
Exceptional communication skills and ability to influence others.
Proficient in troubleshooting tools, including SIP Logs, Webex Tracer, and Wireshark.
Strong organizational and time management skills.
Experience in deploying and troubleshooting:
UCCE and/or UCCX
CUCM, IM&P, CUC
Voice Gateways, ATAs, and CUBEs
Webex Calling (Auto Attendant, Forward, Pickup groups, Voicemail, etc.)
Webex Contact Center (Entry Points, EP Mappings, Business Hours, Flow Editor, etc.)
Webex Connect (Custom Node Queries, Webhooks, SMS, etc.)
Webex App/Devices
We are also looking for
Webex CC Expert/Advanced Certification
Webex Calling Professional Certification
Proficiency across the Webex suite of products including Control Hub/Messaging/Calling/Hybrid Calendar/Directory Connector/Webex Devices/Webex APIs
AI CX Deployment experience (Webex, Google, or similar)
Cisco CUCM Dial Plan and Dial Peer experience
On-prem to Cloud migration experience
MS SQL, Active Directory, and Azure AD experience
MS Power BI experience
Solid understanding of infrastructure technologies
Multilingual Proficiency, preferably in French or Spanish
The opportunity to partly work from home, in a hybrid model within a very modern, agile, and international working environment.
2 paid days of VTO per year for causes close to your heart.
15 PTO days per year.
Excellent social benefits, including health insurance and a 401k plan.
Diverse development and educational opportunities, including various certifications and technical training courses.
Opportunities to participate in employee events both domestically and internationally.
A warm, friendly, and flexible work culture.
Why join Bucher + Suter? When you choose to work for Bucher + Suter, you’re selecting a Cisco-preferred contact center partner with which you can grow. We strive to understand your goals and challenges so that we can approach them strategically together. Our repertoire includes solutions from voice, video, and omnichannel contact center routing to conversational AI, CRM, and enterprise application integrations built for Cisco Contact Center. We have been connecting customers and companies for over 40 years. Around 130,000 contact center agents representing more than 400 customers in over 60 countries rely on our services. We have the expertise and flexibility to find a career path that works for you here at Bucher + Suter.
Diversity and Inclusion Statement At Bucher + Suter, we believe that diversity drives innovation and success. We are committed to creating an inclusive environment where all employees feel valued and respected, regardless of their background, identity, or experiences. We welcome and encourage applicants from all walks of life to join our team and contribute to our shared goals.
If you have any questions, please call us on +41 31 917 52 00, or email us atjobs@bucher-suter.com. We look forward to getting to know you!
Please send your complete application! Apply now
Your contact person: Steven Holzem
Webex US, Team Leader
*Your documents will be treated confidentially. By submitting your application documents, you agree that Bucher + Suter AG may process them to conduct the application process at its locations in Germany and Switzerland. Further information on Data protection.
#J-18808-Ljbffr
In this role, you will oversee the migration of projects from the sales team to the delivery team for customers moving to Cisco Webex solutions, as well as Bucher + Suter products. You will take the lead on design and ensure all customer needs have been documented and will be met in the forthcoming solution deployment. You will be the technical lead for the US team, supporting them to achieve and retain customer satisfaction.
Exceptional communication skills and ability to influence others.
Proficient in troubleshooting tools, including SIP Logs, Webex Tracer, and Wireshark.
Strong organizational and time management skills.
Experience in deploying and troubleshooting:
UCCE and/or UCCX
CUCM, IM&P, CUC
Voice Gateways, ATAs, and CUBEs
Webex Calling (Auto Attendant, Forward, Pickup groups, Voicemail, etc.)
Webex Contact Center (Entry Points, EP Mappings, Business Hours, Flow Editor, etc.)
Webex Connect (Custom Node Queries, Webhooks, SMS, etc.)
Webex App/Devices
We are also looking for
Webex CC Expert/Advanced Certification
Webex Calling Professional Certification
Proficiency across the Webex suite of products including Control Hub/Messaging/Calling/Hybrid Calendar/Directory Connector/Webex Devices/Webex APIs
AI CX Deployment experience (Webex, Google, or similar)
Cisco CUCM Dial Plan and Dial Peer experience
On-prem to Cloud migration experience
MS SQL, Active Directory, and Azure AD experience
MS Power BI experience
Solid understanding of infrastructure technologies
Multilingual Proficiency, preferably in French or Spanish
The opportunity to partly work from home, in a hybrid model within a very modern, agile, and international working environment.
2 paid days of VTO per year for causes close to your heart.
15 PTO days per year.
Excellent social benefits, including health insurance and a 401k plan.
Diverse development and educational opportunities, including various certifications and technical training courses.
Opportunities to participate in employee events both domestically and internationally.
A warm, friendly, and flexible work culture.
Why join Bucher + Suter? When you choose to work for Bucher + Suter, you’re selecting a Cisco-preferred contact center partner with which you can grow. We strive to understand your goals and challenges so that we can approach them strategically together. Our repertoire includes solutions from voice, video, and omnichannel contact center routing to conversational AI, CRM, and enterprise application integrations built for Cisco Contact Center. We have been connecting customers and companies for over 40 years. Around 130,000 contact center agents representing more than 400 customers in over 60 countries rely on our services. We have the expertise and flexibility to find a career path that works for you here at Bucher + Suter.
Diversity and Inclusion Statement At Bucher + Suter, we believe that diversity drives innovation and success. We are committed to creating an inclusive environment where all employees feel valued and respected, regardless of their background, identity, or experiences. We welcome and encourage applicants from all walks of life to join our team and contribute to our shared goals.
If you have any questions, please call us on +41 31 917 52 00, or email us atjobs@bucher-suter.com. We look forward to getting to know you!
Please send your complete application! Apply now
Your contact person: Steven Holzem
Webex US, Team Leader
*Your documents will be treated confidentially. By submitting your application documents, you agree that Bucher + Suter AG may process them to conduct the application process at its locations in Germany and Switzerland. Further information on Data protection.
#J-18808-Ljbffr