The SWATCH Group
Job description
Operational Support
Serve as the primary point of contact for technical and business support of all retail IT systems.
Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions.
Identify and implement process improvements to reduce incident volume and resolution time.
Coordinate and host regular business support meetings to address ongoing issues and enhancements.
Coordinate service for 2nd and 3rd level support with Swatch Group Retail IT Team, local and global partners.
Project Delivery & Continuous Improvement
Support the deployment of retail IT initiatives, upgrades, and store opening projects.
Configure, test, and validate retail solutions prior to store launches or major rollouts.
Partner with internal teams (Swatch Group US and HQ IT team) and vendors to identify improvement opportunities for operations and support processes.
Vendor & Stakeholder Management
Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements.
Work closely with vendors to test, install, and validate POS and related system modifications.
Align local POS requests with Global Core Template defined by Group Retail IT team.
Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams.
Training & Documentation
Develop and deliver Key User training sessions and support documentation for store teams.
Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support.
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Serve as the primary point of contact for technical and business support of all retail IT systems.
Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions.
Identify and implement process improvements to reduce incident volume and resolution time.
Coordinate and host regular business support meetings to address ongoing issues and enhancements.
Coordinate service for 2nd and 3rd level support with Swatch Group Retail IT Team, local and global partners.
Project Delivery & Continuous Improvement
Support the deployment of retail IT initiatives, upgrades, and store opening projects.
Configure, test, and validate retail solutions prior to store launches or major rollouts.
Partner with internal teams (Swatch Group US and HQ IT team) and vendors to identify improvement opportunities for operations and support processes.
Vendor & Stakeholder Management
Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements.
Work closely with vendors to test, install, and validate POS and related system modifications.
Align local POS requests with Global Core Template defined by Group Retail IT team.
Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams.
Training & Documentation
Develop and deliver Key User training sessions and support documentation for store teams.
Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support.
#J-18808-Ljbffr