Swatch Group
Company
Swatch Group is the world’s number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak under one roof. The Group has a strong distribution and multi‑brand retail network and is an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.
Job Title Retail IT Business Analyst – Operational Support
Responsibilities
Serve as the primary point of contact for technical and business support of all retail IT systems
Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions
Identify and implement process improvements to reduce incident volume and resolution time
Coordinate and host regular business support meetings to address ongoing issues and enhancements
Coordinate service for 2nd and 3rd level support with Swatch Group Retail IT Team, local and global partners
Project Delivery & Continuous Improvement
Support the deployment of retail IT initiatives, upgrades, and store opening projects
Configure, test, and validate retail solutions prior to store launches or major rollouts
Partner with internal teams (Swatch Group US and HQ IT) and vendors to identify improvement opportunities for operations and support processes
Vendor & Stakeholder Management
Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements
Work closely with vendors to test, install, and validate POS and related system modifications
Align local POS requests with Global Core Template defined by Group Retail IT team
Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams
Training & Documentation
Develop and deliver Key User training sessions and support documentation for store teams
Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support
The Retail IT Business Analyst will act as the primary liaison between IT, store operations, and vendors to ensure the smooth operation of retail applications and technology in stores. This role combines day‑to‑day operational support with involvement in project rollouts, continuous improvement initiatives, and ownership of the in‑store retail applications landscape. The Analyst will understand both the technical and functional setup of systems, ensuring they meet business needs efficiently and reliably.
Professional Requirements (Qualifications)
Bachelor’s degree in Information Technology, Business or related field
Minimum of 5 years’ experience in retail application management and support
Hands‑on experience with retail IT systems and hardware (e.g., POS/Registers, Pin Pads, Peripherals)
Experience with Cegid Y2 strongly preferred
Proficiency with Microsoft Office Suite and Microsoft operating systems
Strong interpersonal and stakeholder management skills, with the ability to work across technical and business teams
Self‑motivated, proactive, and able to work independently with strong reporting capabilities
Benefits Program
Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
Immediate participation in the 401(k) and 100% vested employer match after one year of employment
18 PTO days per year, 23 PTO after 5 years
7 days per year of extended paid time off for medical, parental and military leave
Holiday pay
Company paid life insurance and Long Term Disability
Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
Employee product discount
Internal transfer and growth potential
$500 Employee Referral Bonus program
Job Location 800 Waterford Way, Suite 1000, Miami, FL 33126, United States (Florida)
Company Address: The Swatch Group (U.S.) Inc., 800 Waterford Way Suite 1000, Miami, FL 33126 USA
#J-18808-Ljbffr
Job Title Retail IT Business Analyst – Operational Support
Responsibilities
Serve as the primary point of contact for technical and business support of all retail IT systems
Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions
Identify and implement process improvements to reduce incident volume and resolution time
Coordinate and host regular business support meetings to address ongoing issues and enhancements
Coordinate service for 2nd and 3rd level support with Swatch Group Retail IT Team, local and global partners
Project Delivery & Continuous Improvement
Support the deployment of retail IT initiatives, upgrades, and store opening projects
Configure, test, and validate retail solutions prior to store launches or major rollouts
Partner with internal teams (Swatch Group US and HQ IT) and vendors to identify improvement opportunities for operations and support processes
Vendor & Stakeholder Management
Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements
Work closely with vendors to test, install, and validate POS and related system modifications
Align local POS requests with Global Core Template defined by Group Retail IT team
Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams
Training & Documentation
Develop and deliver Key User training sessions and support documentation for store teams
Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support
The Retail IT Business Analyst will act as the primary liaison between IT, store operations, and vendors to ensure the smooth operation of retail applications and technology in stores. This role combines day‑to‑day operational support with involvement in project rollouts, continuous improvement initiatives, and ownership of the in‑store retail applications landscape. The Analyst will understand both the technical and functional setup of systems, ensuring they meet business needs efficiently and reliably.
Professional Requirements (Qualifications)
Bachelor’s degree in Information Technology, Business or related field
Minimum of 5 years’ experience in retail application management and support
Hands‑on experience with retail IT systems and hardware (e.g., POS/Registers, Pin Pads, Peripherals)
Experience with Cegid Y2 strongly preferred
Proficiency with Microsoft Office Suite and Microsoft operating systems
Strong interpersonal and stakeholder management skills, with the ability to work across technical and business teams
Self‑motivated, proactive, and able to work independently with strong reporting capabilities
Benefits Program
Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
Immediate participation in the 401(k) and 100% vested employer match after one year of employment
18 PTO days per year, 23 PTO after 5 years
7 days per year of extended paid time off for medical, parental and military leave
Holiday pay
Company paid life insurance and Long Term Disability
Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
Employee product discount
Internal transfer and growth potential
$500 Employee Referral Bonus program
Job Location 800 Waterford Way, Suite 1000, Miami, FL 33126, United States (Florida)
Company Address: The Swatch Group (U.S.) Inc., 800 Waterford Way Suite 1000, Miami, FL 33126 USA
#J-18808-Ljbffr