Hilton Grand Vacations
General Manager - Ka Haku, a Hilton Club
Hilton Grand Vacations, Honolulu, Hawaii, United States, 96814
General Manager - Ka Haku, a Hilton Club
Join to apply for the
General Manager - Ka Haku, a Hilton Club
role at
Hilton Grand Vacations .
The
General Manager
will play a key role in executing and overseeing the successful opening of
Ka Haku, a Hilton Club
and will be responsible for all aspects of resort operations—ensuring exceptional guest experiences while meeting quality, service, and financial goals. This role requires a strong understanding of vacation ownership principles and the ability to lead multiple departments including front office, housekeeping, maintenance, security, recreation, food and beverage, and loss prevention. The General Manager ensures brand standards are upheld, the property is maintained to the highest level, and luxury service is consistently delivered. Operating with significant autonomy, this position demands strong leadership, operational expertise, and the ability to manage outsourced service agreements effectively.
Here’s why you’ll love it here
Salary Range: $150,000 ~ $180,000 per year
Eligible for corporate bonus and Company Long Term Incentive Plan (restricted stock units, stock options, performance stock units)
Medical, Dental, and Vision insurance from Day One
401(k) plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program – discounted rates at incredible properties around the globe
Flexible PTO plan for managers and above
Team Member Recognition and numerous learning and advancement opportunities
HGV was awarded four out of five stars for fostering a culture of work‑life balance and family‑friendly benefits, and is one of Newsweek’s "America’s Greatest Workplaces for Parents & Families".
Additional Responsibilities Include
Lead overall resort operations including all direct and indirect departments
Oversee HOA management, including budget development, reserve/capex planning, board communications, and annual meetings
Monitor financial performance and implement cost and labor controls to ensure profitability and financial expectations
Conduct regular property inspections and coordinate maintenance to preserve the physical condition of the resort and brand standards
Ensure compliance with local laws, permits, licensing, and labor regulations
Maintain effective communication with owners, board members, corporate leadership, and community stakeholders
Address owner and guest concerns with urgency and professionalism to ensure satisfaction
Collaborate with sales and marketing teams to support product positioning and service alignment
Recruit, train, and lead staff to deliver exceptional service and achieve operational goals
Champion employee engagement and foster a culture of accountability, adaptability, and continuous improvement
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Completes all required Company training/compliance courses assigned
Adheres to Company standards and maintains compliance with all policies and procedures
Establishes a high level of team member engagement and inspires performance at all levels
Ability to attract top talent that will highly align and be effective in a leadership committee environment
Performs other related duties as assigned
Minimum Qualifications and Experience
Bachelor’s Degree or higher
2+ years experience as a successful General Manager in a hotel or resort of 200 rooms or more
3+ years of related and management experience, preferably in hospitality or resort operations
Experience working in Hawaii in a similar role (AGM/GM or department head level)
Pre‑opening experience or involvement in large‑scale renovations
Luxury Hotel or Resort Experience in a leadership role
Preferred Capabilities and Distinctions
Master’s Degree or higher
CHA, CHHE, CHM, or CRDE certifications
Fluent or partially fluent in Japanese language or experience working in a hotel/resort environment with a high percentage of Japanese occupancy
Food and Beverage Operations experience
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Hospitality
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr
General Manager - Ka Haku, a Hilton Club
role at
Hilton Grand Vacations .
The
General Manager
will play a key role in executing and overseeing the successful opening of
Ka Haku, a Hilton Club
and will be responsible for all aspects of resort operations—ensuring exceptional guest experiences while meeting quality, service, and financial goals. This role requires a strong understanding of vacation ownership principles and the ability to lead multiple departments including front office, housekeeping, maintenance, security, recreation, food and beverage, and loss prevention. The General Manager ensures brand standards are upheld, the property is maintained to the highest level, and luxury service is consistently delivered. Operating with significant autonomy, this position demands strong leadership, operational expertise, and the ability to manage outsourced service agreements effectively.
Here’s why you’ll love it here
Salary Range: $150,000 ~ $180,000 per year
Eligible for corporate bonus and Company Long Term Incentive Plan (restricted stock units, stock options, performance stock units)
Medical, Dental, and Vision insurance from Day One
401(k) plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program – discounted rates at incredible properties around the globe
Flexible PTO plan for managers and above
Team Member Recognition and numerous learning and advancement opportunities
HGV was awarded four out of five stars for fostering a culture of work‑life balance and family‑friendly benefits, and is one of Newsweek’s "America’s Greatest Workplaces for Parents & Families".
Additional Responsibilities Include
Lead overall resort operations including all direct and indirect departments
Oversee HOA management, including budget development, reserve/capex planning, board communications, and annual meetings
Monitor financial performance and implement cost and labor controls to ensure profitability and financial expectations
Conduct regular property inspections and coordinate maintenance to preserve the physical condition of the resort and brand standards
Ensure compliance with local laws, permits, licensing, and labor regulations
Maintain effective communication with owners, board members, corporate leadership, and community stakeholders
Address owner and guest concerns with urgency and professionalism to ensure satisfaction
Collaborate with sales and marketing teams to support product positioning and service alignment
Recruit, train, and lead staff to deliver exceptional service and achieve operational goals
Champion employee engagement and foster a culture of accountability, adaptability, and continuous improvement
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Completes all required Company training/compliance courses assigned
Adheres to Company standards and maintains compliance with all policies and procedures
Establishes a high level of team member engagement and inspires performance at all levels
Ability to attract top talent that will highly align and be effective in a leadership committee environment
Performs other related duties as assigned
Minimum Qualifications and Experience
Bachelor’s Degree or higher
2+ years experience as a successful General Manager in a hotel or resort of 200 rooms or more
3+ years of related and management experience, preferably in hospitality or resort operations
Experience working in Hawaii in a similar role (AGM/GM or department head level)
Pre‑opening experience or involvement in large‑scale renovations
Luxury Hotel or Resort Experience in a leadership role
Preferred Capabilities and Distinctions
Master’s Degree or higher
CHA, CHHE, CHM, or CRDE certifications
Fluent or partially fluent in Japanese language or experience working in a hotel/resort environment with a high percentage of Japanese occupancy
Food and Beverage Operations experience
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Hospitality
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr