Hilton Grand Vacations
The Front Office Manager at
The Modern Honolulu
hotel
oversees the daily operations of the Front Office to include Reception Agents, Bell, and Guest Experience Agents, and all customer service and reservation support functions.
Why You’ll Love It Here
Salary Range: $32 ~ $34 per hour
Medical, Dental, and Vision insurance from Day 1
Financial Wellness - 401k/pension plan
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities and more!
Additional Responsibilities
Manage day-to-day operations of the Front Office to ensure quality assurance standards of hospitality are provided to all guests and visitors on property and/or via telephone.
Responsible for actively building and retaining member, owner, and guest relations and acting as a mentor to team members in order to provide superior customer service.
Exercise independent judgment in addressing and resolving internal and external service complaints.
Work closely with corporate and club reservations on yield management, rental and club programs, relocations, and all resort room metrics.
Perform quality assurance audit checklist quarterly for Assistant Front Desk Managers and Front Desk Agents.
Perform property and room inspections.
Schedule and conduct staff meetings.
Create, control and review departmental budgets, cash banks, petty cash, room rates, and expenditures at the resort level.
Complete bi-weekly payroll.
Implement staff incentives for team members who go beyond expectations to reach departmental goals.
Assist in all other related duties as assigned.
What Are We Looking For? Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.
Minimum Qualifications and Experience
High School graduate or equivalent
2+ years of related experience
1+ years of supervisory experience
Proficient in Microsoft Office
Excellent verbal and written communication in English
It Would Be Advantageous To Demonstrate
College Degree
Experience working with software, such as Microsoft Office (Outlook, Excel, etc.), Clarity, etc.
Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping. Timeshare ownership is preferred.
Fluency in Japanese language (read, speak, write)
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Hospitality
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The Modern Honolulu
hotel
oversees the daily operations of the Front Office to include Reception Agents, Bell, and Guest Experience Agents, and all customer service and reservation support functions.
Why You’ll Love It Here
Salary Range: $32 ~ $34 per hour
Medical, Dental, and Vision insurance from Day 1
Financial Wellness - 401k/pension plan
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities and more!
Additional Responsibilities
Manage day-to-day operations of the Front Office to ensure quality assurance standards of hospitality are provided to all guests and visitors on property and/or via telephone.
Responsible for actively building and retaining member, owner, and guest relations and acting as a mentor to team members in order to provide superior customer service.
Exercise independent judgment in addressing and resolving internal and external service complaints.
Work closely with corporate and club reservations on yield management, rental and club programs, relocations, and all resort room metrics.
Perform quality assurance audit checklist quarterly for Assistant Front Desk Managers and Front Desk Agents.
Perform property and room inspections.
Schedule and conduct staff meetings.
Create, control and review departmental budgets, cash banks, petty cash, room rates, and expenditures at the resort level.
Complete bi-weekly payroll.
Implement staff incentives for team members who go beyond expectations to reach departmental goals.
Assist in all other related duties as assigned.
What Are We Looking For? Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.
Minimum Qualifications and Experience
High School graduate or equivalent
2+ years of related experience
1+ years of supervisory experience
Proficient in Microsoft Office
Excellent verbal and written communication in English
It Would Be Advantageous To Demonstrate
College Degree
Experience working with software, such as Microsoft Office (Outlook, Excel, etc.), Clarity, etc.
Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping. Timeshare ownership is preferred.
Fluency in Japanese language (read, speak, write)
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Hospitality
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