Service Desk Lead — ITIL-Driven Team Leader

A technology service provider is seeking a Service Desk Lead in Artesia, NM. The ideal candidate will lead a team providing technical support at Federal Law Enforcement Training Centers, ensuring prompt service delivery, developing SOPs, and driving process improvements. Candidates should have 5 years of IT support experience, a relevant bachelor's degree, and strong leadership skills. Additional ITIL-related certifications preferred. This is a full-time role focused on customer service excellence in a fast-paced environment. #J-18808-Ljbffr