Remote Service Desk Manager: ITIL Lead (24/7)

A leading technology service provider seeks a Helpdesk Manager to lead a team of Service Desk Technicians providing Tier 1 support for federal clients. The role entails strong leadership, operational oversight, and adherence to ITIL practices in a fully remote environment. Responsibilities include managing team performance, ensuring compliance with service levels, and handling escalations. Candidates should have a Bachelor's degree, extensive IT Service Desk experience, and ITIL certification. The anticipated salary for this position is $120,000 annually. #J-18808-Ljbffr