Service Desk Lead — ITIL & SLA Champion

A technology services provider is seeking a Service Desk Lead in Artesia, New Mexico. The role involves leading a team that provides technical support for Federal Law Enforcement Training Centers. Key responsibilities include managing service desk operations, overseeing ITIL-based systems, and mentoring staff. Candidates must have a Bachelor's degree in a related field and 5 years of help desk/service desk experience. This full-time position offers the opportunity to promote a culture of excellence and customer service within the IT environment. #J-18808-Ljbffr