Limelight Hotels
Company Description
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (just opened fall 2025); Ketchum, Idaho; Mammoth, California (coming by the end of 2025); and Charleston, South Carolina (coming in 2028). Job Description
The Front Desk Supervisor oversees daily operations at the hotel's front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient team performance. They assist in training staff, resolving guest concerns, and maintaining compliance with hotel policies to enhance the overall guest experience. This position reports to the Front Office Manager. Applications will be accepted until
December 28, 2025 . Essential Job Functions / Key Responsibilities
Supervise front desk operations to ensure a seamless guest experience. Train, mentor, and support front desk staff in service standards and procedures. Assist with check-in, check-out, and reservation management. Handle guest inquiries, complaints, and special requests promptly and professionally. Monitor and ensure compliance with hotel policies and brand standards. Coordinate with housekeeping, maintenance, and other departments for guest needs. Balance daily transactions, process payments, and manage billing issues. Prepare shift reports and communicate key information to management. Maintain a welcoming and professional lobby atmosphere. Support emergency procedures and ensure guest safety protocols are followed. Perform additional duties as assigned by hotel management. Qualifications
Education & Experience Requirements High School Diploma or equivalent required. College degree in related field preferred. 1 year of management experience preferred. 3 years of front desk experience preferred. Knowledge, Skills & Abilities Strong leadership and team supervision skills. Excellent customer service and conflict resolution abilities. Proficiency in hotel property management systems (PMS) and reservation software. Strong verbal and written communication skills. Ability to multitask and remain calm under pressure. Knowledge of hotel policies, procedures, and hospitality standards. Problem-solving skills with a proactive approach to guest and operational issues. Basic accounting and cash-handling experience. Strong attention to detail and organizational skills. Ability to train, mentor, and motivate team members. Familiarity with local attractions, services, and hotel amenities. Ability to work flexible schedules, including nights, weekends, and holidays. Professional appearance and demeanor. Strong time management skills with the ability to prioritize tasks. Ability to maintain confidentiality and handle sensitive guest information. Work Environment & Physical Demands
Ability to stand, walk, or be on your feet for extended periods; kneeling and bending may be required. Regularly work indoors with no adverse conditions. Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance. Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits: Health, Dental and Vision Insurance Programs Flexible Spending Account Programs Life Insurance Programs Paid Time Off Programs Paid Leave Programs 401(k) Savings Plan Employee Ski Pass and Dependent Ski Passes Other company perks Physical Demands Statement
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. Legal & Equal Opportunity Statement
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks. Aspen One participates in E-Verify.
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Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (just opened fall 2025); Ketchum, Idaho; Mammoth, California (coming by the end of 2025); and Charleston, South Carolina (coming in 2028). Job Description
The Front Desk Supervisor oversees daily operations at the hotel's front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient team performance. They assist in training staff, resolving guest concerns, and maintaining compliance with hotel policies to enhance the overall guest experience. This position reports to the Front Office Manager. Applications will be accepted until
December 28, 2025 . Essential Job Functions / Key Responsibilities
Supervise front desk operations to ensure a seamless guest experience. Train, mentor, and support front desk staff in service standards and procedures. Assist with check-in, check-out, and reservation management. Handle guest inquiries, complaints, and special requests promptly and professionally. Monitor and ensure compliance with hotel policies and brand standards. Coordinate with housekeeping, maintenance, and other departments for guest needs. Balance daily transactions, process payments, and manage billing issues. Prepare shift reports and communicate key information to management. Maintain a welcoming and professional lobby atmosphere. Support emergency procedures and ensure guest safety protocols are followed. Perform additional duties as assigned by hotel management. Qualifications
Education & Experience Requirements High School Diploma or equivalent required. College degree in related field preferred. 1 year of management experience preferred. 3 years of front desk experience preferred. Knowledge, Skills & Abilities Strong leadership and team supervision skills. Excellent customer service and conflict resolution abilities. Proficiency in hotel property management systems (PMS) and reservation software. Strong verbal and written communication skills. Ability to multitask and remain calm under pressure. Knowledge of hotel policies, procedures, and hospitality standards. Problem-solving skills with a proactive approach to guest and operational issues. Basic accounting and cash-handling experience. Strong attention to detail and organizational skills. Ability to train, mentor, and motivate team members. Familiarity with local attractions, services, and hotel amenities. Ability to work flexible schedules, including nights, weekends, and holidays. Professional appearance and demeanor. Strong time management skills with the ability to prioritize tasks. Ability to maintain confidentiality and handle sensitive guest information. Work Environment & Physical Demands
Ability to stand, walk, or be on your feet for extended periods; kneeling and bending may be required. Regularly work indoors with no adverse conditions. Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance. Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits: Health, Dental and Vision Insurance Programs Flexible Spending Account Programs Life Insurance Programs Paid Time Off Programs Paid Leave Programs 401(k) Savings Plan Employee Ski Pass and Dependent Ski Passes Other company perks Physical Demands Statement
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. Legal & Equal Opportunity Statement
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks. Aspen One participates in E-Verify.
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