CarMax
Employer Industry: Automotive Retail
Why consider this job opportunity:
Hybrid work arrangement after 90 days, allowing for flexibility between in‑person and remote work Opportunity for career growth within a leading company in the automotive industry Supportive team environment with comprehensive training and resources to succeed Recognized for commitment to diversity and employee development Chance to make a positive impact on customer satisfaction through exceptional service What to Expect (Job Responsibilities):
Handle incoming customer calls, providing accurate information and support regarding their accounts Resolve customer concerns efficiently and escalate to a manager when necessary Educate customers on key account details, including finance charge accrual and payment methods Accurately document all customer interactions in internal systems Collaborate with other departments to resolve customer issues in compliance with company policies What is Required (Qualifications):
High school diploma or a minimum of 6 months of related experience or training Basic to moderate computer proficiency, including keyboarding skills Ability to multitask effectively in a fast‑paced office environment Strong verbal communication skills for professional interactions with customers Problem‑solving skills to resolve issues or escalate as needed How to Stand Out (Preferred Qualifications):
Previous customer service experience in a related field Familiarity with financial products or services Experience in a fast‑paced call center environment We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Hybrid work arrangement after 90 days, allowing for flexibility between in‑person and remote work Opportunity for career growth within a leading company in the automotive industry Supportive team environment with comprehensive training and resources to succeed Recognized for commitment to diversity and employee development Chance to make a positive impact on customer satisfaction through exceptional service What to Expect (Job Responsibilities):
Handle incoming customer calls, providing accurate information and support regarding their accounts Resolve customer concerns efficiently and escalate to a manager when necessary Educate customers on key account details, including finance charge accrual and payment methods Accurately document all customer interactions in internal systems Collaborate with other departments to resolve customer issues in compliance with company policies What is Required (Qualifications):
High school diploma or a minimum of 6 months of related experience or training Basic to moderate computer proficiency, including keyboarding skills Ability to multitask effectively in a fast‑paced office environment Strong verbal communication skills for professional interactions with customers Problem‑solving skills to resolve issues or escalate as needed How to Stand Out (Preferred Qualifications):
Previous customer service experience in a related field Familiarity with financial products or services Experience in a fast‑paced call center environment We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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